Company Overview: American Express is a globally integrated payments company, providing customers with access to products, insights, and experiences that enrich lives and build business success. With a history spanning over 170 years, American Express continues to be a leader in the financial services industry by delivering exceptional customer service and innovative solutions.
Job Summary: As a… Customer Service Representative at American Express, you will be a key point of contact for customers, delivering top-notch service and support via phone, email, and chat. This is a remote position, allowing you to work from the comfort of your home while providing excellent customer experiences.
Key Responsibilities:
? * Handle customer inquiries and complaints with professionalism and efficiency.
? * Provide detailed information regarding products and services.
? * Assist customers in managing their accounts and resolving any issues.
? * Maintain accurate records of customer interactions and transactions.
? * Collaborate with team members to improve customer service processes.
? * Achieve performance targets and contribute to team goals.
? Required Skills and Qualifications:
? * High school diploma or equivalent; a college degree is a plus.
? * Minimum of 2 years of customer service experience.
? * Excellent communication and interpersonal skills.
? * Proficiency in using computers and navigating various software applications.
? * Strong problem-solving abilities and attention to detail.
? * Ability to work independently in a remote environment.
? Experience:
? * Proven experience in a customer service role, preferably in the financial services sector.
? * Experience with remote work is advantageous.
? Working Hours:
? * Full-time position with flexible hours.
? * Must be available to work some evenings, weekends, and holidays as needed.
? Knowledge, Skills, and Abilities:
? * Knowledge of American Express products and services.
? * Familiarity with CRM systems and practices.
? * Ability to handle high-stress situations calmly and effectively.
? * Strong organizational skills and the ability to multitask.
? Benefits:
? * Competitive salary and performance-based incentives.
? * Comprehensive health, dental, and vision insurance.
? * Retirement savings plan with company match.
? * Paid time off and holidays.
? * Employee wellness programs.
? * Opportunities for professional development and career advancement.
? Why Join American Express:
? * Be part of a globally recognized brand known for excellence and innovation.
? * Work in a supportive, inclusive, and dynamic environment.
? * Enjoy the flexibility and convenience of a remote position.
? * Access to extensive training and development resources.
? * Make a meaningful impact by helping customers achieve their financial goals.
? How to Apply: Interested candidates are invited to apply online through the American Express careers page. Please submit your resume and a cover letter detailing your relevant experience and why you are interested in this role
