Remotely WFH Jobs Customer Care Pro – Servicemember Civil Relief Act (SCRA)

Customer Care Pro – Servicemember Civil Relief Act (SCRA)

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You Lead the Way. We?ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you?ll learn and grow as we help you create a career journey that?s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you?ll be recognized for your contributions, leadership, and impact?every colleague has the opportunity to share in the company?s success. Together, we?ll win as a team, striving to uphold our company values and powerful backing promise to provide the world?s best customer experience every day. And we?ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and lets lead the way together.
As a member of… the Servicemember Civil Relief Act/Military Lending Act (SCRA/MLA) Operations team, you will be responsible for ensuring accurate and timely review, analysis and actioning of requests and inquiries received for SCRA/MLA account protection, in accordance with the guidelines of the Servicemembers Civil Relief Act and Military Lending Act.
How will you make an impact in this role
? Recognize, understand, and adhere to the Federal and State guidelines of the Servicemembers Civil Relief Act (SCRA) and Military Lending Act (MLA)
? Adhere to all regulatory and compliance standards during the review, processing, and communication fulfillment for requests for relief.
? Review and action requests received for SCRA/MLA relief, including validation of servicemember?s active duty and order notification status and dates and analyze accounts for eligibility
? Compliantly gather information from external DOD (Department of Defense) database as a part of the customer eligibility review
? Utilize available resources to ensure accuracy and processing
? Review and analyze orders and other documentation provided by AXP customers as a part of the request for relief
? Ensure the timely processing of financial adjustments and eligible fee suppression for all eligible accounts, including linked customer accounts.
? Document steps taken to apply relief, including accurate and thorough account notation and document imaging.
? Complete an accurate review, processing, documentation, and resolution of all inquiries in a timely manner, in accordance with SCRA/MLA guidelines and Operations procedures.
? Escalate scenarios needing additional guidance to a Coach or Team Leader within the team and ensure timely follow up.
? Complete all required training in a timely manner
? Attend and participate in team meetings
Minimum Qualifications
? Strong ability to understand and solve complex scenarios
? Ability to analyze documents to identify necessary information for case handling
? Effectively and efficiently navigate multiple systems and link data from different sources
? Commitment to achieving department goal of 100% quality
? High integrity, excellent written and verbal communication skills
? Proficiency with Microsoft Office tools
? Attention to detail and accuracy with work
? Ability to work in a fast paced highly regulated environment
? Flexibility and the ability to adapt quickly and effectively to change
? Ability to work as a part of a team and contribute to team success
Preferred Qualifications
? Experience supporting regulatory processes especially related to SCRA/MLA
Salary Range: $20.00 to $33.65 hourly + bonus + benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, well consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
? Competitive base salaries
? Bonus incentives
? 6% Company Match on retirement savings plan
? Free financial coaching and financial well-being support
? Comprehensive medical, dental, vision, life insurance, and disability benefits
? Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
? 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
? Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
? Free and confidential counseling support through our Healthy Minds program
? Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. Thats why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positionsgetjob.