Join our team at American Express and become a Virtual Customer Care Representative! As a remote member of our Customer Care team, you will have the opportunity to provide exceptional service to our valued customers from the comfort of your own home. You?ll engage with customers through various channels, including phone, email, and chat, to assist with inquiries, resolve issues, and provide support with their American Express products and services.
What You Will Do:
? Respond promptly and professionally to customer inquiries and concerns via phone, email, and chat.
? Provide accurate information about American Express products, services, policies, and procedures.
? Assist customers with account maintenance, billing inquiries, payment processing, and account issue resolution.
? Identify opportunities to enhance the customer experience and provide feedback to improve processes.
? Collaborate with team members and other departments to ensure efficient and effective customer… service delivery.
? Meet or exceed performance targets for customer satisfaction, productivity, and quality.
Requirements:
? High school diploma or equivalent; college degree preferred.
? Previous customer service experience in a call center or virtual environment preferred.
? Excellent communication skills, both verbal and written.
? Strong problem-solving and decision-making abilities.
? Ability to multitask and navigate multiple systems simultaneously.
? Proficiency with basic computer applications and technology.
? Availability to work flexible hours, including evenings, weekends, and holidays.
? Reliable high-speed internet connection and a quiet workspace conducive to remote work.
Opportunity Benefits:
? Competitive hourly wage with opportunities for performance-based bonuses.
? Comprehensive training program to equip you with the knowledge and skills needed to succeed.
? Flexible work schedule with the ability to work from home.
? Career advancement opportunities within American Express.
? Full-time employees eligible for benefits package including medical, dental, vision, and retirement plans.
? Employee discounts on American Express products and services.
? Supportive team environment with opportunities for professional development and growth.
Apply Now: Don?t miss this opportunity to join a globally recognized company and make a difference in the lives of our customers. Apply now to become a Virtual Customer Care Representative with American Express and embark on a rewarding career in customer service!
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