Remote Call Center Agents - Coral Gables FL

Remote, USA Full-time Posted 2025-02-21

Employer Industry: Healthcare Services

    Why consider this job opportunity...
  • Salary up to $18/hr for bilingual candidates
  • Opportunity for career advancement and growth within the organization
  • Flexible remote work option available
  • Supportive and collaborative work environment
  • Chance to make a positive impact on customer satisfaction and healthcare accessibility
    What to Expect (Job Responsibilities):
  • Handle inbound calls to respond to consumer inquiries and issues
  • Provide education and updates on previously submitted pre-authorizations or pre-determination requests
  • Meet performance goals related to efficiency, call quality, customer satisfaction, first-call resolution, and attendance
  • Own and resolve customer issues effectively
  • Maintain a high level of professionalism and empathy during customer interactions
    What is Required (Qualifications):
  • Minimum of 1 year of customer service experience with the same employer
  • High School diploma or equivalent
  • Goal-driven and detail-oriented mindset
  • Must be available to work at least one weekend day
  • Strong communication skills, both verbal and written
    How to Stand Out (Preferred Qualifications):
  • Bilingual in English and Spanish
  • Previous experience in a healthcare-related customer service role
  • Familiarity with healthcare pre-authorization processes
  • Strong problem-solving skills
  • Ability to work flexible shifts between 10 am and 11 pm

#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #BilingualCandidates

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer

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