Live Chat Representative - Remote Work

? *Job Title:** Live Chat Representative - Remote Work
? *Company:** General Mills
? *Location:** Seattle, Washington, US...
? *Job Type:** Part-Time
? *Seniority Level:** Entry Level
? *Years of Experience:** 1

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? *Job Description:**General Mills is seeking a motivated and personable Live Chat Representative to join our customer support team on a part-time basis. This position offers a unique opportunity to work from home while providing exceptional service to our valued customers. As a Live Chat Representative, you will play a crucial role in enhancing our customer experience by engaging with customers in real time, addressing their inquiries, and resolving any issues they may have with our products and services.? *Key Responsibilities:**

• **Customer Interaction:** Engage with customers via live chat, delivering exceptional service by understanding and addressing their needs promptly and accurately.
• **Issue Resolution:** Identify customer issues and provide effective solutions, ensuring a high level of customer satisfaction while adhering to company policies and procedures.
• **Product Knowledge:** Maintain an in-depth understanding of General Mills products, promotions, and services to assist customers effectively and accurately.
• **Documentation:** Accurately document customer interactions, including inquiries, complaints, and resolutions, in a customer relationship management (CRM) system to aid future reference and improvements.
• **Feedback Collection:** Gather and report customer feedback and insights to help improve our products and services, contributing to the overall strategy of the company.
• **Collaboration:** Work closely with team members and other departments to coordinate responses to customer inquiries and ensure seamless communication.
• **Adaptability:** Respond efficiently to changes in customer needs, shifts in team priorities, and new company policies or procedures.
• **Quality Assurance:** Maintain high-quality standards in all communications, ensuring compliance with internal guidelines and best practices.
? *Requirements:**

• **Experience:** A minimum of 1 year of customer service experience, preferably in a chat or call center environment.
• **Education:** High school diploma or equivalent; some college coursework is preferred.
• **Technical Skills:** Proficient in using live chat software, CRM platforms, and Microsoft Office Suite. Comfortable with technology and learning new software tools.
• **Personality Traits:**
• Confident in handling customer queries and capable of conveying information clearly.
• Independent, with the ability to work effectively without direct supervision, managing your time and priorities efficiently.
• **Soft Skills:**
• Creativity to think outside the box to resolve customer issues and enhance the customer experience.
• Strategic planning skills to help optimize processes and workflows in the customer service department.
? *Benefits:**

• Comprehensive training and professional development opportunities to enhance your skills.
• Competitive medical coverage for eligible employees.
• A joining bonus for successful candidates.
? *Working Environment:**Join a flexible and dynamic team that adapts quickly to change and emphasizes efficiency and effective communication. General Mills values its employees? well-being and encourages a collaborative atmosphere where innovative ideas are heard and valued.? *Application Deadline:**Please submit your application by **October 19, 2024**.? *Equal Opportunity Statement:**General Mills is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We look forward to receiving your application and potentially welcoming you to our team!

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