Remote Live Chat Associate

? *Job Title:** Remote Live Chat Associate? *Company:** Health Net? *Location:** Indianapolis, Indiana, US...? *Job Type:** Part-Time? *Seniority Level:** Associate Level? *Years of Experience:** 4? *About Health Net:**Health Net is a leading provider in the healthcare space, dedicated to delivering exceptional service and support to our members. We pride ourselves on our commitment to quality, inclusion, and an equitable working environment for all employees.? *Job Summary:**Health Net is seeking a dedicated and passionate Remote Live Chat Associate to join our team. The ideal candidate will provide exceptional customer support through live chat, assisting prospective and current members with inquiries related to their health plans, benefits, and coverage options. This position plays a vital role in maintaining our high standards of customer satisfaction and improving overall member experience.? *Key Responsibilities:**
• Respond promptly and professionally to live chat inquiries from current and potential Health Net members.
• Analyze customer questions and concerns, making informed decisions on the best responses and solutions.
• Provide clear and accurate information regarding health insurance products, plan benefits, claims, and eligibility.
• Collaborate with team members and various departments to resolve complex customer issues while ensuring timely follow-up.
• Maintain a knowledge base of Health Net's products and services, including updates and changes in policy or procedure.
• Document chat interactions accurately in the customer relationship management (CRM) system to ensure continuity and tracking of customer inquiries.
• Identify trends in customer inquiries and provide feedback to management to improve products and services.
• Adhere to all company policies regarding confidentiality and data security.
• Maintain a positive and supportive atmosphere for both customers and team members, promoting teamwork and collaboration.
• Participate in ongoing training and development sessions to enhance knowledge and skills.
? *Requirements:**
• Minimum of 4 years of relevant experience in customer service or support roles, preferably within the healthcare or insurance industry.
• Excellent written communication skills with the ability to convey complex information clearly and concisely.
• Proven experience in live chat support or similar customer interaction platforms.
• Strong analytical skills with the ability to make data-driven decisions to enhance customer satisfaction.
• A dedicated and passionate approach to providing support to members and resolving their inquiries.
• Proficient in using customer support software and CRM systems; experience with live chat tools is a plus.
• Ability to manage multiple chats simultaneously while maintaining high levels of accuracy and attention to detail.
• Must have a strong commitment to confidentiality and compliance in accordance with healthcare regulations.
? *Soft Skills:**
• Ability to analyze situations effectively, drawing on your experience to make practical decisions.
• Strong problem-solving abilities and the capability to think critically in fast-paced environments.
• Excellent interpersonal skills, demonstrating empathy and a willingness to assist customers.
• A collaborative mindset that supports the promotion of a fair and equitable working environment.
? *Benefits:**
• Competitive compensation package commensurate with experience.
• Parental leave to support you during important family milestones.
• Gym membership reimbursement to promote your health and well-being.
• Paid sick leave for times when you need to take care of your health.
? *Working Environment:**At Health Net, we promote equality and fairness for all employees. We believe in fostering a diverse workplace that encourages inclusivity and respects the unique backgrounds and experiences of our team members.? *Application Deadline:**Please submit your application by **October 25, 2024**.? *Equal Opportunity Statement:**Health Net is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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