Help Desk Analyst (REMOTE)

TGS
Job ID 2390215...
Tuknik Government Services (TGS), a Koniag Government Services company, is looking for a Help Desk Analyst to join our growing team. The place of performance of the contract shall primarily take place in the Denver Federal Center, Denver CO. This is a Remote opportunity. This is a direct, full-time position supporting TGS and our government client. Hourly Rate: $19.00-$25.00.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
The Help Desk Analyst assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Receives telephone calls and emails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or OSs. Ascertains the nature of problem; determines whether problem is caused by hardware, such as modem, printer, cables, or telephone; formulates diagnosis; and assists users through problem solving steps.
Essential Functions, Responsibilities & Duties may include, but are not limited to:
? Creating service requests.
? Tracking calls and service requests.
? Scheduling audio/video conference calls.
? Troubleshooting of incidents and problems.
? Identifying and documenting problem solution(s).
? Developing and maintaining the BLM Help Desk Knowledge Database including Tier 0 content.
? Following the Knowledge Centered Support (KCS) methodology.
? Following Total Contact Ownership methodology.
? Placing/Tracking trouble calls to other service providers.
? Creating, modifying, or deactivating user accounts.
? Developing and maintaining operational & knowledge management documentation in the Help Desk Tier 1 document management system.
? Responding to all assigned calls and messages in order of urgency

Work Experience, Knowledge, Skills & Abilities:
? High School Diploma
? 3 years of experience
? Certification: HDI Support Center Analyst, CompTIA Security, CompTIA A, CompTIA Network, ITIL v4

Working Environment & Conditions

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress.

The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

Medical Insurance Vision Insurance Dental Insurance 401k Disability Maternity Tuition Assistance

Apply Job!