Customer Service/Repair Representative - JBR

Our client is a Global Fortune 500 company and pioneering technology leader with five focused business units: Electrification, Industrial Automation, Motion, Power Grids, and Robotics & Discrete Automation. Having been in business for over 130 years, and operating in over 100 countries, our client continues to focus on providing the best products for digital industries. They are continually... innovating a comprehensive range of products, systems and services that increase energy efficiency as well as reliability and productivity for their industrial, utility, and infrastructure customers.

Job Description

This position interfaces with customers, repair technicians, manufacturing and logistics personnel to coordinate customer property returns for paid repair or warranty for processing and shipment back to them.

Basic Function:

Customer Service encompasses the administration of customer service programs and can include technically trained individuals working directly with customers. It also consists of the development and implementation of proactive programs responsive to customer requirements and includes the co-ordination of investigations of complaints and assisting to achieve equitable solutions.

Under general guidance of supervisor , perform various duties requiring the exercise of judgment and application of established practices. Pursue initiatives to improve effectiveness of the group and increase customer satisfaction.

Typical duties/responsibilities may include, but are not limited to, the following:

Manage repairs from customer/channel request through delivery for Bartlesville (and possibly Warminster, PA location)

Request and enter required information per written process to execute repair

Manage repair priority with repair techs as appropriate to meet schedule and KPIs

Lead problem resolution activities- capacity and material constraints, customer issues, urgent repair turnaround

Complete repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring invoices are correct and sent to customer

Support activities that meet the KPIs (delivery, revenue, safety, quality, integrity, etc.) required to successfully manage the business

Run reports, review detailed datasets, recommend process changes that lead to improved KPI delivery

Participate and/or lead improvement activities deemed appropriate to meet/exceed service goals

Support other roles or tasks as requested by man

Qualifications:

Bachelor's Degree and 2 to 5 years of experience; alternatively, a special combination of education and experience and/or demonstrated accomplishments.

Employees are eligible for the following benefits:

? Dental

? Vision

? Health

? 401K

We thank all candidates for their application, however only those that qualify will be contacted.

ROC1

Job Types: Full-time, Contract

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:
? 401(k)
? Dental insurance
? Health insurance
? Vision insurance

Shift:
? Day shift

Education:
? Bachelor's (Required)

Experience:
? Repair order: 2 years (Required)
? Customer service: 2 years (Preferred)
? managing repair priorities for customers: 2 years (Preferred)
? documentation/reports: 2 years (Preferred)
? problem resolution activities: 2 years (Preferred)

Ability to Commute:
? Bartlesville, OK (Required)

Work Location: In person

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