Customer Service

Are you skilled at managing projects and maintaining a steady workflow in a dynamic, fast-paced sales environment? Can you effectively communicate with customers, understanding their needs and providing exceptional service? If so, we have an exciting opportunity for you!

First Line Technology is currently seeking a dedicated and enthusiastic full-time Customer Service Representative to join our... Sales Team. As a Customer Service Representative, you will play a pivotal role in executing the sales process and supporting our customers.

If you?re the right fit for this position:
? Your inbox has 0 unread messages and messages that have been actioned on have been archived.
? You are proficient with NetSuite and you enter data the same way every time.
? It makes you uncomfortable when someone asks you to veer from a process.
? You are a clear communicator to several different audiences ? peers, managers, and customers.

RESPONSIBILITIES: ? Provide outstanding customer service by addressing inquiries and resolving issues promptly and professionally. ? Maintain a deep understanding of our products and services to confidently assist customers and promote sales. ? Provide support as a ?go to? administrative resource for the sales team including but not limited to: Manage general sales mailbox, provide responses to website inquiries, maintain professional customer service attitude, enter leads for sales team, provide quotes through CRM for prospective customers (phone calls, email or website), follow up on purchase orders. ? Process returns and orders by following documented process. ? Communicate regularly with each sales team member and the training department to assist with pending projects, customer issues, and projects. ? Pursue new sales opportunities through inbound lead follow up and outbound calls. ? Research accounts, identify key players, and generate interest for upsells.

REQUIREMENTS: ? Bachelor?s degree in related field, military veteran, or relevant experience ? Minimum of 2 years of experience with NetSuite ? Minimum of 3 years in a sales or sales support role in related industries ? product sales to Government, military, first responders, and/or CBRN industry. ? Excellent communication, business writing, time management, and project management skills, with strong attention to detail and organizational skills

First Line Technology is an emergency preparedness and disaster relief company that specializes in decontamination and mass casualty solutions. Join our team and enjoy:
? Paid Time Off for Vacation and Personal Leave
? A Casual Dress Code
? Comprehensive Health Care Package
? 401(k) with Company Matching
? Company Outings

Applications without a cover letter will not be reviewed.

Job Type: Full-time

Pay: $47,000.00 - $51,000.00 per year

Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Health insurance
? Paid time off
? Professional development assistance
? Vision insurance

Experience level:
? 3 years

Shift:
? Day shift

Weekly day range:
? Monday to Friday

Work setting:
? Office
? Remote

Application Question(s):
? Please describe the capacity in which you used NetSuite previously or your experience with a similar CRM.
? Do you have experience working remotely ?
? What is your home office setup?

Experience:
? Customer service: 3 years (Required)
? CRM software: 2 years (Required)

Work Location: Remote

Apply Job!