Customer Service Representative II

Title: Customer Service Representative II (Hybrid)
Location: Urbandale Iowa US
High School or equivalent
Full Time, Temp to Hire
Experienced (Non-Manager)
Manufacturing - Other
First Shift (Day)
Finding a job that fits your lifestyle isn't always easy. That's where Kelly comes in. We're seeking a Customer Service Representative to work at John Deere, a premier company in Urbandale, IA. Sound good? Take a closer look below. We're here to help you find something great that works for youso you won't miss a moment of what really matters in your life.
Salary/Pay Rate/Compensation: $19/hour
This position offers a retention bonus after 6, 12, and 18 months of employment.
This position offers pay increases based on 6, 12, and 24 months of employment.
Contact Center is open from 7am - 7pm CST, Monday - Friday. Some Saturdays may be required.
Four shifts available that rotate within the 12 hour operation:
o 7:00am - 3:30pm
o 8:00am - 4:30pm
o 9:00am - 5:30pm
o 10:30am ... 7:00pm
Call volumes start to slow down after 5pm
Candidate must be able to work any 8 hour shift within the 7am-7pm support window.
Hybrid schedule includes a minimum of 2 days onsite (John Deere Financial) / 3 days offsite (at home)
o Tuesdays are required onsite; with either Wed/Thurs as preferred additional onsite day
Why you should apply to be a Customer Service Representative:

Competitive pay rate of $19/hour

Opportunity for pay increases based on employment duration

Retention bonus offered after 6, 12, and 18 months of employment

Supportive and inclusive client culture

Chance to work for a Fortune 500 company in the agriculture industry

What's a typical day as a Customer Service Representative? You'll be:

Taking inbound calls from John Deere's Region 4 customers and dealers regarding part orders or other items available for purchase on Shop.Deere.com

Occasionally making outbound calls to customers and dealers to research, investigate, and follow up with findings

Handling approximately 15-20 calls per day

This job might be an outstanding fit if you:

Have previous call center experience

Are fluent in Portuguese and English

Have at least 6 months of customer service/support experience

Possess efficient researching and troubleshooting skills

Have excellent written and verbal communication skills

Speak with confidence

Are proficient with Microsoft Office products, especially Teams and Outlook

Are willing to work occasional overtime and holidays

Have a solid work history and proven dependability

Have reliable at-home internet and a distraction-free workplace

Candidates with the following skills and experience will stand out:

Knowledge of agriculture, turf (mowers), and utility vehicles

Prior work experience in agriculture or technology dealer channels

A bachelor's degree in agriculture, business, engineering, IT, or a similar discipline

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment

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