Customer Service Representative (BCP)

Job Title: Customer Service Representative (BCP) Job Description Our Customer Service Representative interfaces with client customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility and provides service support and resolution of routine problems regarding client's product and/or services. REIMAGINE YOUR CAREER Are you looking for a... career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns ?World's Best Workplaces,? ?Happiest Employees,? and ?Best Companies for Career Growth? awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you! As a Customer Service Representative, you?ll join an organically diverse team from 40 countries where ALL members contribute and support each other?s success and well-being, united as One Concentrix. Together, we help the world?s best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, we?re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. We?ll give you all the training, technologies, and continuing support you?ll need to succeed. Plus, at Concentrix, there?s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That?s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you?ve always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Customer Service Representative, you will: Interface with customers via inbound calls who have questions or concerns that require additional support. Achieve specific support and resolution on every call. Use script and/or probing techniques to determine customer needs and offer the most appropriate advice or service for particular situations. Maintain broad knowledge of client products and/or services. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include: A High School Diploma and/or GED Minimum 6 months of customer service experience preferred (or required) Live within 25?35-mile radius of our Rochester, NY site Strong PC knowledge and computer navigation skills The ability to work rotational shifts as needed. WHAT?S IN IT FOR YOU One of our Concentrix Culture Statements says, ?We are fanatical about our staff.? That?s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. In addition, we?ll invest in YOU to aid in your career path and in your personal development. In this role, you?ll also be provided with: Paid training and opportunities for monthly performance incentives 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world. Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 300,000 people around the globe call Concentrix their employer of choice ? proudly united as One Concentrix. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: USA Pittsford NY Language Requirements: Ingl?s Time Type: Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Where Job May be Performed: Currently, this position may be performed only in the states listed here. Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: ?English ?Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here. Misi?n: Nuestro objetivo es ser la mayor empresa del mundo en servicios de atenci?n al cliente, en diversidad y en talento. Lo lograremos gracias a nuestra cultura. Concentrix CVG Corporation es una empresa que fomenta la igualdad de oportunidades. Quienes somos: Somos una compa??a ?nica. Somos fans de nuestros empleados, les ayudamos a desarrollarse constantemente y a alcanzar sus objetivos profesionales. ?Somos una multinacional l?der que te ofrece posibilidades infinitas! Descripci?n de la empresa: Destacamos en un mundo multitudinario. Creemos que la experiencia lo es todo. Para lograr unos resultados sobresalientes, estamos alterando el mercado al estar totalmente concentrados en hacer los negocios de nuestros clientes mejores. Reunimos a las mentes m?s brillantes y creativas del sector, soluciones tecnol?gicas vanguardistas, experiencia probada en ?design thinking? y centros que ofrecen experiencias excepcionales al cliente. Nuestros clientes tambi?n notan la diferencia... mayor lealtad de los clientes, mejora del rendimiento empresarial y diferenciaci?n en los mercados. Como organizaci?n diversa y global, tenemos ideas novedosas y poco convencionales y ofrecemos experiencias extraordinarias al cliente casi 750 de las mejores marcas del mundo. Concentrix. Una empresa apasionada impulsada por gente apasionada

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