Customer Service Representative (Remote) Jobs at Delta

? *Job Title: Customer Service Representative (Remote) at Delta Airlines**
? *Job Summary
...
? **Job Type:** Full-time

? **Salary:** $20/hr

? **Working Hours:** Flexible, shifts vary

? **Company:** Delta Airlines

? **Location:** Georgia

? **Benefits:** Health, Dental, Paid Training, Paid Vacations, Retirement Plans
? *Description:**

Delta Airlines, a global leader in air travel, is seeking enthusiastic and dedicated individuals for the role of Customer Service Representative. This remote position offers the flexibility to work from your home while providing exceptional service to our valued customers.

As a Customer Service Representative, you will be the frontline ambassador for Delta Airlines, handling customer inquiries, resolving issues, and enhancing the overall travel experience. This role requires excellent communication skills, a passion for helping others, and the ability to navigate various digital platforms.

Requirements:

1. High school diploma or equivalent.

2. Excellent verbal and written communication skills.

3. Strong problem-solving abilities and attention to detail.

4. Proficient in using computers and various software applications.

5. Ability to handle high-stress situations calmly and effectively.

6. Prior customer service experience preferred.

7. Available to work flexible hours, including weekends and holidays.

Responsibilities:

1. Respond to customer inquiries via phone, email, and live chat.

2. Assist customers with booking, rescheduling, and canceling flights.

3. Provide information on flight status, travel policies, and other related inquiries.

4. Resolve customer complaints in a professional and courteous manner.

5. Document interactions and maintain accurate records of customer transactions.

6. Collaborate with team members and other departments to resolve complex issues.

7. Stay updated on company policies, promotions, and travel regulations to provide accurate information.

Benefits:

? Competitive salary ($20/hr)

? Comprehensive health and dental insurance

? Paid training to ensure your success in the role

? Generous paid vacation and sick leave

? Retirement plans with company match

? Opportunities for career advancement within Delta Airlines

? Employee travel benefits, including discounted flights

Educational Qualifications:

A high school diploma or equivalent is required. Additional coursework or certification in customer service or a related field is a plus.

Experience:

While prior experience in customer service is preferred, Delta Airlines provides extensive training to ensure all representatives are well-equipped to handle customer interactions effectively.

Company Overview:

Delta Airlines is one of the world?s largest and most respected airlines, known for our exceptional customer service and commitment to providing a safe, comfortable, and enjoyable travel experience. With a history spanning over 90 years, Delta Airlines continues to innovate and lead the industry in passenger satisfaction. We value our employees and offer numerous opportunities for growth and development within the company. Join our team and help us continue to connect people to the places and moments that matter most.

Delta Airlines is an equal opportunity employer and encourages applications from candidates of all backgrounds and experiences. We look forward to welcoming you to the Delta family!

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