Operations Services Lead

**Job Title:** Operations Services Lead

**Location:** Remote

**Company:** Disney

**Job Type:** Full-time

**Salary:** Competitive

**Working Hours:** Standard corporate hours (40 hours/week)

**Benefits:** Comprehensive health coverage (medical, dental, vision), paid training, generous paid vacation, 401(k) plan, employee discounts, and flexible work arrangements.

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### Job Summary:

Join The Walt Disney Company in a pivotal role as our Operations Services Lead. This position offers a unique opportunity to enhance operational excellence across our diverse business segments. Based remotely, you will lead initiatives that streamline processes, enhance service quality, and boost customer satisfaction. As a full-time role with competitive salary and comprehensive benefits, including health, dental, vision, and paid vacations, this position is designed to empower and support our team members in their career and personal development.

### Job Description:

As the Operations Services Lead at Disney, you will be instrumental in overseeing the operational aspects of our services, ensuring that all operations align with corporate goals. Your primary focus will be on optimizing our service delivery, managing team performance, and fostering a culture of continuous improvement.

You will collaborate with various departments to enhance operational efficiency, reduce costs, and improve service quality. Your strategic planning and exceptional leadership will be crucial in implementing new processes and technologies that align with our long-term objectives.

Key responsibilities include analyzing current operational processes, proposing innovative solutions, and leading project implementation teams. You will also be expected to maintain detailed records of operational performance and generate reports for senior management, making recommendations based on data-driven insights.

This role requires a proactive leader who can navigate complex challenges and inspire their team to achieve excellence. Your ability to communicate effectively with stakeholders at all levels and manage multiple priorities is essential.

### Responsibilities:

1. Lead and manage the operations team to ensure high performance and effective service delivery.

2. Develop and implement strategies to enhance operational efficiency and customer satisfaction.

3. Analyze performance data to identify areas for improvement and track the effectiveness of implemented changes.

4. Collaborate with IT and other departments to integrate new technologies that support operational goals.

5. Ensure compliance with all company policies and regulatory requirements.

6. Provide training and development opportunities for team members to enhance their skills and career growth.

7. Maintain continuous lines of communication, keeping senior management informed of all critical issues.

### Requirements:

1. Bachelor’s degree in Business Administration, Operations Management, or a related field.

2. At least 5 years of experience in operations management, preferably in a large, diverse organization.

3. Proven track record of leading teams and improving operational processes.

4. Strong analytical and problem-solving skills.

5. Excellent communication and interpersonal skills.

6. Experience with data analysis and performance metrics.

7. Familiarity with industry-standard software and operational technologies.

### Educational Qualifications:

– Minimum required: Bachelor? degree in Business Administration, Operations Management, or related field.

### Experience:

– Minimum 5 years of relevant experience in operations within a large, complex organization.

### Company Overview:

The Walt Disney Company, founded in 1923, is a leading diversified international family entertainment and media enterprise that includes parks, resorts, a motion picture company, television networks, interactive media, and more. At Disney, we are storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. As an employee, you will work in an environment that fosters creativity and collaboration, striving for excellence in all you do.

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This role offers the opportunity to significantly impact the operational success of one of the world’s most beloved companies, all while developing your skills and growing your career within a legendary organization.

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