Tesla Social Media Customer Support Job

Job Summary

**Job Type:** Remote, Full-Time

**Salary:** Competitive, based on experience

**Working Hours:** Flexible schedule opportunities

**Company:** Tesla

**Location:** Remote

**Benefits:** Health, Dental, Paid Training, Paid Vacations, and more

Job Description

Tesla is seeking a dynamic and customer-focused individual to join our Social Media Customer Support team. As a member of this team, you will be at the forefront of enhancing customer experiences through social media interactions. You will be responsible for addressing customer inquiries, resolving issues, and providing a superior level of service that aligns with our mission to accelerate the world’s transition to sustainable energy.

This is a remote position that offers the flexibility to work from home, making it an excellent opportunity for individuals who thrive in a virtual work environment. We value proactive team members who are passionate about our products and are adept at using social media to engage with customers effectively.

Requirements

• Excellent written and verbal communication skills.


• Proven experience in customer support, preferably in a social media or virtual environment.


• Strong problem-solving abilities and attention to detail.


• Familiarity with various social media platforms, including Twitter, Facebook, and Instagram.


• Ability to multitask and manage time effectively in a fast-paced environment.


• Basic technical knowledge and the ability to understand and explain complex products and services.


• Flexibility to work various shifts, including evenings and weekends, if needed.

Responsibilities

• Respond to customer inquiries and issues through social media channels promptly and professionally.


• Monitor social media channels to identify customer concerns and escalate issues as necessary.


• Provide accurate and comprehensive information about Tesla products and services.


• Collaborate with internal teams to ensure a seamless customer experience.


• Maintain a positive and empathetic attitude toward customers at all times.


• Document and track customer interactions and issues using our CRM system.


• Continuously stay updated on product knowledge and company policies to provide informed and relevant support.

Educational Qualifications

• High school diploma or equivalent required.


• Bachelor? degree in Communication, Marketing, Business, or related field preferred.

Experience

• Minimum of 1-2 years of experience in customer support or related field.


• Experience in social media management or engagement is highly desirable.

Benefits

• Comprehensive Health and Dental Insurance.


• Paid Training programs to ensure your success.


• Generous Paid Vacations and time off.


• Opportunities for career growth and development within Tesla.


• 401(k) retirement savings plan.


• Employee discounts on Tesla products and services.

Company Overview

Tesla, Inc. is an American electric vehicle and clean energy company based in Palo Alto, California. Our mission is to accelerate the world’s transition to sustainable energy through innovative products and relentless pursuit of excellence. Our product line includes electric cars, battery energy storage from home to grid-scale, solar products, and related products and services. Join Tesla and be part of an inclusive and forward-thinking company that is revolutionizing the automotive and energy industries.

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