Consumer Experience Test Specialist

Job Summary

Join Amazon Inc. as a Consumer Experience Test Specialist! This is a full-time role offering a competitive salary of $85,000 – $95,000 per year, depending on experience. The position is remote, allowing you to work from the comfort of your own home. Working hours are flexible, typically falling between 9 AM and 6 PM EST. We offer a comprehensive benefits package that includes health and dental insurance, paid training, paid vacation, and opportunities for professional development.

Job Description

As a Consumer Experience Test Specialist at Amazon, you will play a vital role in ensuring our products and services meet the highest standards of quality and usability. You will be responsible for conducting detailed testing on various consumer-facing applications and services, ensuring that every customer interaction is intuitive, seamless, and satisfying.

Your primary focus will be on user experience testing, where you will assess how real consumers interact with our products. This involves designing test cases, executing tests, and analyzing results to provide actionable feedback to product teams. You will be a key player in identifying usability issues and recommending improvements to enhance the overall consumer experience.

Collaboration is essential in this role; you will work closely with UX/UI designers, product managers, and developers to ensure that consumer insights are integrated into the design and development process. You will also be involved in creating and maintaining documentation related to testing procedures and findings.

In addition to testing, you will have the opportunity to engage with consumers directly through surveys and interviews to gather qualitative feedback. This will enrich your understanding of consumer needs and preferences, allowing you to provide more informed recommendations to the team.

Your analytical skills will be put to the test as you utilize various data analysis tools to interpret user feedback and generate reports. By tracking key metrics, you will help the team gauge the success of feature releases and identify areas for improvement.

This is an exciting opportunity for someone passionate about consumer experience and eager to make a significant impact on a leading global brand. If you thrive in a fast-paced environment and are driven by a desire to enhance customer satisfaction, we want to hear from you!

Requirements

– Bachelor? degree in a relevant field such as Marketing, Psychology, or Human-Computer Interaction.

– Minimum of 2 years of experience in consumer testing or quality assurance.

– Strong understanding of user experience principles and methodologies.

– Proficient in data analysis tools and software (e.g., Excel, Google Analytics).

– Excellent verbal and written communication skills.

– Ability to work independently and manage multiple projects simultaneously.

– Strong attention to detail and problem-solving skills.

Responsibilities

– Conduct thorough testing on consumer-facing applications and services to assess usability.

– Collaborate with cross-functional teams to design and execute user experience tests.

– Analyze test results and provide actionable insights to improve product offerings.

– Create and maintain comprehensive documentation of testing procedures and outcomes.

– Engage with consumers to gather qualitative feedback through surveys and interviews.

– Monitor and report on key performance metrics related to consumer experience.

– Stay updated on industry trends and best practices in user experience testing.

Benefits

– Comprehensive health and dental insurance plans.

– Paid training and development opportunities.

– Generous paid vacation and sick leave policy.

– Flexible working arrangements.

– Access to employee discounts and Amazon products.

Educational Qualifications

– Bachelor? degree in Marketing, Psychology, Human-Computer Interaction, or a related field.

Experience

– A minimum of 2 years of experience in consumer testing or quality assurance is required.

Company Overview

Amazon Inc. is a global leader in e-commerce and cloud computing, committed to delivering an unparalleled customer experience. Our mission is to be Earth? most customer-centric company, where customers can find and discover anything they might want to buy online. We are dedicated to fostering a diverse and inclusive workplace, where innovation and collaboration lead to breakthroughs that benefit our consumers and communities alike. Join us and be part of a team that values your input and encourages professional growth!

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