Customer Solutions Manager

Job Summary

Job Type: Full-Time

Salary: Competitive, based on experience

Working Hours: 40 hours per week

Company: Amazon Inc.

Location: Washington State

Benefits: Health Insurance, Dental Insurance, Paid Training, Paid Vacations, 401(k) matching, Employee Discounts.

Description

Amazon Inc. is seeking a dynamic and customer-focused individual to join our team as a Customer Solutions Manager. This role will be pivotal in driving customer satisfaction and ensuring that our solutions meet the highest standards of quality and efficiency.

Requirements

– Bachelor’s degree in Business, Management, or a related field.

– At least 3 years of experience in customer service or a related field.

– Strong problem-solving skills and a solution-oriented mindset.

– Excellent communication and interpersonal skills.

– Proficiency in CRM software and other related tools.

Responsibilities

– Oversee the Customer Solutions team to ensure customer inquiries and issues are resolved promptly.

– Develop and implement strategies to improve customer satisfaction and retention.

– Analyze customer feedback and data to identify trends and areas for improvement.

– Collaborate with cross-functional teams to enhance customer support processes.

– Train and mentor team members to maintain a high standard of service.

Benefits

– Comprehensive Health and Dental Insurance.

– Generous Paid Vacations and Holidays.

– Extensive Paid Training Programs.

– 401(k) Retirement Plan with Company Match.

– Exclusive Employee Discounts on Amazon products and services.

Educational Qualifications

– Bachelor’s degree in Business, Management, or a related field is required.

Experience

– Minimum of 3 years in a customer service or account management role.

Company Overview

Amazon Inc. is a global leader in e-commerce and technology, dedicated to providing unparalleled service and innovative solutions to our customers. Our mission is to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online.

Why Join Amazon?

– Be part of an innovative and forward-thinking company.

– Opportunities for career growth and development.

– Engage in meaningful work that makes a difference to millions of customers worldwide.

– Work in a collaborative and inclusive environment.

Equal Opportunity Employer Statement

Amazon is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Apply Job!