Client Success Manager

Client Success Manager at Monster Connect ? apply directly on TitanHouse.

Responsibilities:

? Help team drive adoption and client satisfaction through support, training, and other
client-focused activities
? Support the Onboarding and tech support teams in implementation of strategic
Client Success goals
? Deliver exceptional, passionate, sales driven training to end-users
? Help in expanding relationships with assigned clients
? Communicate regularly with client?s executive team, as well as their users on usage,
best practices and provide ongoing coaching to users
? Work with Marketing and Tech Support to collect user and client satisfaction data
to create new marketing and support training materials for users and client?s
executive teams
? Document client communication and accomplishments in CRM
? Help develop training materials such as PPT presentations, handouts, videos, and
presentations

Qualifications
? 2 year minimum Sales Experience of some kind
? Experience with software... end-users (preferred examples include sales or marketing
technology tools)
? Comfortable with and capable of both demoing and providing training software
? Proficiency in either Google or Microsoft platforms? spreadsheet, word processing
software
? Ability to understand the needs of others and respond with respect and promptness
to clients, leadership and peers
? Ability to learn and assimilate information quickly in a fast-changing environment
? High energy and highly organized, able to consistently work on multiple projects
simultaneously
? Must exhibit a high level of curiosity, be a good listener, a helper at heart, and
excited to solve client challenges with MonsterConnect
? Must pass background check and drug screening, as required for client
credentialing

Culture and Work Environment
? Optional Virtual Work Environment
? Flexible and generous PTO
? Opportunity for advancement
? Competitive benefits offerings, medical, dental, vision, 401K
? A chance to make a huge impact in a short amount of time

Experience Required:

Our goal at MonsterConnect is to be the Best Company to Work For and the Best Company to
Work With. We are looking for positive, self-starting and supportive individuals to join our Client
Success team.

As a Client Success Manager your primary focus will be to build strong relationships with our
clients by providing them with coaching, strategies, and best practices that will help them get
the most out of our technology, while helping them establish and accomplish the goals they
have set forth by implementing our software.

We?re in the search for a Client Success Manager with a background in Sales and Marketing in
the technology industry who intuitively knows how to develop and foster long-term relationships
as an ongoing resource ensuring MonsterConnect aligns with customer needs and goals. You
might be exactly who we?re looking for and we?d love to get in touch!

Our team is on a mission to help sales teams generate more conversations, book more
meetings, and close more business. Interested?

Retirement Benefits: 401K

Insurance: Medical, Dental, Vision, Life

Work-life Benefits: Flex Hour Options

Travel Benefits: Work From Home Option

Apply Job!