Customer Service Representative

? * Become a Customer Service Expert**
? * Insurance Customer Service Representative
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Req #: 220589 Spartanburg, SC, US
? * Insurance Customer Service Representative**
Customer Service
? *** Job Summary****
At Sitel Group, we invest in our associates and provide the training, materials and support you need to become licensed, at no cost to you. This is an opportunity to join a global network of customer experience experts and gain lifelong skills that will set you up for success at Sitel - or wherever your career takes you!
This position includes free multi-state licensing with opportunities for year-round, full-time employment at the conclusion of the OEP season. There is no cold-calling!
? *** Primary Job Responsibilities****
? Interact with customers, clients, insurance carriers and internal sources to provide coverage information
? Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other necessary tasks as needed
? Evaluate client needs and research to answer inquiries and make appropriate coverage recommendations
? Complete carrier certifications to obtain Ready to Sell Status for multiple insurance providers
? Utilize tools and applications to complete needs assessments
? Resolve customer objections and offer additional benefits packages that provide increased coverage and cost savings
? Weekly review of quality standards and performance
? *** Qualifications & Experience****
? Ability to complete pre-licensing course and pass the applicable resident state exam
? Ability to pass the Insurance Application Form background screening as applicable by state
? Organized self-starter who is dedicated to studying on their own and comfortable in a continuous-learning environment
? Strong communication skills, including the ability to toggle between screens while chatting with the member
? Exceptional customer service skills
? Experience in Customer Service, Healthcare, Insurance or related field preferred
? High school diploma (higher education preferred)
? Must pass a background check and drug screening
? * Insurance Customer Service Representative**
? * Benefits and perks of working with Sitel Group:**
A flexible hybrid model with the option to work on-site and from home (as available)
Full-time and part-time availability
Paid training
Career growth opportunities - more than 90% of our non-agent positions are filled internally
Medical and dental benefits for full-time employees
Employee discounts and more!
Financial Customer Service Representative,Sitel Corp., Anywhere ,via Learn4Good,As a Financial Customer Service Representative you will deliver great experiences every day for some of the nations top banking organizations. Not only do you get to be part of an organization that encourages every team member to

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