Senior Manager - Risk Management (Operational Risk)

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful... to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
Enterprise Digital & Data Solutions (EDDS) develops and scales high-impact, mobile-centric and personalized digital experiences, powered by data & analytics, throughout the customer lifecycle. EDDS Operational Excellence enables profitable business growth and exceptional customer experiences driving excellence, speed and agility across products, platforms, processes and capabilities. Through the design and implementation of an effective framework, the EDDS Ops Excellence Team will ensure the EDDS organization is fulfilling on its obligations to customers and has a robust control environment operating in compliance with evolving global regulations.
The Senior Manager, EDDS Operational Excellence, will become part of a high performing team to deliver on the EDDS Operational Excellence vision and objectives. Under the Director, EDDS Operational Excellence, the Senior Manager will be responsible for establishing and enhancing governance, robust process controls and Business Self-Testing across processes and platforms. Equally important will be the ongoing rationalization of controls to ensure integrated testing into new products, solutions and processes.
How will you make an impact in this role?
? Provide secondary proactive risk identification throughout business processes and systems
? Support Process Owners in their risk assessments performance (e.g., PRSAs) in addition to further assessments to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates)
? Identify and proactively and flag areas of high-risk for intervention
? Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping)
Minimum Qualifications
? 4-5 years experience in risk management (e.g., within Risk and/or Internal Audit function) and understands critical risk management lifecycle activities
? Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
? Comprehensive ability to forecast and assess risks in current/new products & industry, evaluating inherent risks
? Ability to substantiate the effectiveness & reliability of ORM activities performed by process owners
? Excellent communication and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts
Preferred Qualifications
? Excellent qualitative analytical skills
? Project management skills
Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
? Competitive base salaries
? Bonus incentives
? 6% Company Match on retirement savings plan
? Free financial coaching and financial well-being support
? Comprehensive medical, dental, vision, life insurance, and disability benefits
? Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
? 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
? Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
? Free and confidential counseling support through our Healthy Minds program
? Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

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