Short Term Rental/Airbnb - Bookings and Guest Services Manager (Hostaway) - Contract to Hire
Furnished Rentals is a short-term rental management agency that provides beautifully appointed, furnished accommodation in Auckland. We manage around 70 houses. Our house are all set to 'request to book' - we do not accept instant book.
Set up is...
PMS is hostaway - API to Airbnb, VRBO, Google and Booking.com
Stripe payments, xero accounting software.
We are looking for an experienced Airbnb/Hostaway Bookings Manager/Guest services manager. Your role will involve managing all bookings and guests comms. This includes responding to enquiries and accepting bookings, responding to guest messages, updating cleaning schedule, working with the supply team for any repairs/maintenance works/issues, listing and calendar optimization, listing upkeep, channel management, managing owner stays, Airbnb dispute claims etc
You would be working with another Bookings Manager on shift. Operation hours are Mon - Fri 9am - 9pm NZ time. Shift work schedule to be confirmed on appointment of the right applicant. Remuneration is fixed weekly rate
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