Delta Remote Careers

Job Title: Remote Customer Support Specialist

Company Overview...

Delta Air Lines, one of the world?s largest global airlines, is committed to connecting people and cultures while delivering a superior customer experience. We recognize that our employees are our most valuable asset, and we are dedicated to creating an inclusive and dynamic work environment. Join us and be a part of a team that values diversity, innovation, and the power of connections.

Job Summary

As a Remote Customer Support Specialist, you will be the first point of contact for our customers, ensuring their needs are met with efficiency and empathy. You will handle inquiries regarding bookings, flight changes, and general information, providing a seamless and satisfying experience for our clientele.

Key Responsibilities
? Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
? Assist customers with booking, modifying, and canceling flight reservations.
? Provide information on flight schedules, baggage policies, and other travel-related inquiries.
? Resolve customer complaints and issues with a focus on customer satisfaction.
? Utilize various software tools to manage and update customer information.
? Collaborate with team members and other departments to ensure smooth operations.

Qualifications
? High school diploma or equivalent; Associate or Bachelor?s degree preferred.
? Previous experience in customer service, preferably in the travel or airline industry.
? Excellent verbal and written communication skills.
? Strong problem-solving abilities and attention to detail.
? Ability to work independently and manage time effectively in a remote environment.
? Proficiency with Microsoft Office Suite and CRM software.
? Flexible availability, including nights, weekends, and holidays as needed.

Benefits
? Competitive salary and performance-based incentives.
? Comprehensive health, dental, and vision insurance.
? 401(k) plan with company match.
? Paid time off and holidays.
? Employee travel benefits, including discounted flights.
? Professional development and growth opportunities.
? Supportive and inclusive company culture.

Application Process

If you are passionate about delivering exceptional customer service and are eager to join a dynamic team, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience and why you would be a great fit for this role.

Delta Air Lines is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Contact Information

For any questions regarding this position, please contact our HR department at hr@delta.com

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