Call Center Representative - Remote Arizona

Are you inspired to help others and be on the innovative side of healthcare?
If so, you should consider a career with us...
Spectrum Healthcare Group is a truly integrated care facility with a simple mission that sums up what drives us: Compassionate Care for Mind, for Body, for all of YOU! This rings true for our clients as well as our employees.
We have been providing high quality whole healthcare throughout Yavapai County for more than 65 years. Spectrum Healthcare recently expanded to the Maricopa County arena and soon to be in the southern region of Arizona as we experience significant and continued growth throughout the state. Whether it is primary care, behavioral health, psychiatry, or pediatric care, we stretch the boundaries of traditional healthcare by striving to meet the needs of our clients anyway and anywhere possible.
Join a Team That Will Invest in You ? While You Make a Difference in the Lives of Others!
Spectrum is proud to offer an open-door and transparent work environment. We expect a lot, but we also offer a lot, including flexible work schedules to encourage a strong work-life balance. Our employees receive competitive salaries and an excellent full-time benefits package including:
? Health, Dental, Vison Insurance and EAP
? Long-term Disability Insurance
? Paid Time Off - Sick/Vacation Bank, Catastrophic Leave, 9 Holidays and a Floating Holiday
? 401(k) with a generous company contribution
? Company Provided Life/AD&D and Voluntary Life/AD&D
? Company paid membership to Planet Fitness
? Supplemental Voluntary Health Benefits
? Tuition Reimbursement Program
? Employee Referral Bonus Program
? Many more benefits and exciting things at Spectrum?
Position Summary
The Call Center Representative answers a multi-line phone system and utilizes our call management software to determine the callers needs in order to route to the appropriate healthcare location. Answers calls in a positive, respectful, efficient, and professional manner which is critical to the success of our business. This position is responsible for ensuring our phone traffic is efficiently managed, including but not limited to, routing calls to the appropriate location, answering questions, updating client information, scheduling appointments, and routing crisis calls. The candidate must be capable of operating multiple web-based programs simultaneously in a fast-paced environment. The applicant must maintain accurate patient/client records and be able to schedule a variety of different appointments in our EHR. Perform other duties as assigned and serve as backup to other support positions.
The Call Center Representative is a full time, non-exempt, hourly position typically working Monday through Friday business hours (some flexibility may be offered).
Required Qualifications
? High school diploma or GED
? Minimum 1 year call center experience.
? Excellent customer service skills.
? Excellent verbal communication skills.
? Ability to direct calls and/or take messages and forward those messages to appropriate personnel, and outside agencies in a calm, logical, and positive manner.
? Ability to maintain a high degree of confidentiality
? Ability to interact with clients and staff in a culturally competent manner that takes into account factors such as age, developmental or acquired disabilities, religion and spiritual orientation, ethnicity, socioeconomic status, sexual orientation, indigenous heritage, national origin, and gender.
? Ability to review emails and messages in multiple systems and answer calls in a timely manner.
? Perform data entry with a high level of accuracy
? Experience with and ability to use Microsoft Office software.
? Ability to use general office equipment such as multi-line phone system, personal computer, photocopier, fax, etc.)

Preferred Qualifications
? Remote call center experience
? Call Center experience in a medical or healthcare environment.
? Knowledge of answering incoming, making outgoing and transferring calls as required on a multi-line system
? Knowledge of scheduling patient appointments
? Ability to access and comprehend information to determine eligibility and/or insurance coverage
? Create, update and access confidential client data in company Electronic Health Record (EHR)

We hope you will consider a career with us at Spectrum Healthcare!

We are an equal opportunity employer and committed to providing an inclusive and welcoming environment for all members of our staff, clients, patients, volunteers, and vendors. Spectrum Healthcare is also a drug- and tobacco-free environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their position.

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Job Type: Full-time

Pay: From $17.00 per hour

Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Employee assistance program
? Health insurance
? Health savings account
? Life insurance
? Paid time off
? Tuition reimbursement
? Vision insurance

Schedule:
? Day shift
? Monday to Friday

Experience:
? Call center: 1 year (Required)
? Behavioral health: 1 year (Preferred)

Language:
? Spanish (Preferred)

Location:
? Prescott, AZ 86305 (Required)

Work Location: Hybrid remote in Prescott, AZ 86305

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