Customer Service Representative – Entry Level – Montgomery

Job Summary

Job Type: Full-Time

Salary: $15.00 – $18.00 per hour

Working Hours: 40 hours per week

Company: Amazon

Location: Montgomery, Alabama

Benefits: Health Insurance, Dental Insurance, Paid Training, Paid Vacations, 401(k) Plan, Employee Discounts

Description

Amazon is seeking a motivated and customer-focused individual to join our team as a Customer Service Representative at our Montgomery, Alabama location. This entry-level position is perfect for those who are eager to start a career in customer service and thrive in a dynamic, fast-paced environment.

Requirements

• High school diploma or equivalent


• Excellent communication skills, both verbal and written


• Basic computer skills including familiarity with Microsoft Office


• Strong problem-solving abilities


• Ability to work in a team-oriented environment


• Positive attitude and a willingness to learn

Responsibilities

• Provide exceptional customer service by responding to inquiries and resolving issues via phone, email, or chat


• Document and update customer records based on interactions


• Assist customers with product questions, order placement, and troubleshooting


• Follow up on customer interactions to ensure satisfaction


• Collaborate with team members to ensure a consistent and high-quality customer experience


• Meet performance metrics related to customer satisfaction, response time, and accuracy

Benefits

• Health Insurance


• Dental Insurance


• Paid Training


• Paid Vacations


• 401(k) Plan


• Employee Discounts

Educational Qualifications

High school diploma or equivalent is required. Some college experience is advantageous but not mandatory.

Experience

No prior experience is required for this entry-level position. However, previous experience in customer service, retail, or a related field is a plus.

Company Overview

Amazon is a global leader in e-commerce and cloud computing, dedicated to delivering an unparalleled customer experience. We are committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered to succeed. Join our team and be a part of a company that is constantly innovating and making a difference in the world.

Apply today to start your journey with Amazon and become a valued member of our customer service team in Montgomery, Alabama.

Apply Job!