Customer Care Specialist - Work from home

? *Job Title:** Customer Care Specialist - Work from Home
? *Company:** Coca-Cola European Partners
? *Location:** Houston, Texas, US...
? *Job Type:** Part-Time
? *Seniority:** Associate Level
? *Years of Experience:** 3

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? *Job Description:**

Coca-Cola European Partners is seeking a dedicated and motivated **Customer Care Specialist** to join our team and deliver an exceptional customer experience from the comfort of your own home. In this part-time role, you will be at the forefront of ensuring that our customers are satisfied and well-informed about our products and services while actively contributing to the growth and development of our brand. ? *Key Responsibilities:**

1. **Customer Support:**
• Provide excellent customer service by responding promptly and effectively to inquiries via various communication channels, including phone, email, and chat.
• Troubleshoot and resolve customer complaints, ensuring a swift resolution and follow-up to maintain customer satisfaction.

2. **Product Knowledge:**
• Maintain an in-depth understanding of Coca-Cola European Partners' products and services to accurately address customer inquiries and promote features and benefits.
• Actively engage in continuous learning regarding product updates and innovations to serve customers better.

3. **Data Management:**
• Maintain accurate records of customer interactions and transactions using the appropriate software tools, ensuring data integrity and confidentiality.
• Analyze customer feedback and data trends to identify recurring issues, develop potential solutions, and communicate findings to management.

4. **Customer Experience Improvement:**
• Collaborate with team members to develop creative strategies that enhance customer experience and operational efficiency.
• Engage in regular performance reviews and participate in training sessions to improve skills and identify areas for personal and team development.

5. **Feedback Loop:**
• Foster strong relationships with customers by understanding their needs and providing personalized interactions.
• Gather customer feedback and report insights to leadership to influence product improvements and service enhancements.

6. **Adherence to Company Policies:**
• Ensure compliance with company policies and procedures while maintaining a professional demeanor in all interactions.
• Encourage a culture of innovation by promoting and implementing calculated risk-taking strategies to improve the customer care processes.
? *Requirements:**

• **Experience:**
• Minimum of 3 years of experience in a customer service or customer care role, preferably within a fast-paced environment.

• **Education:**
• High school diploma or equivalent; relevant certifications or courses in customer service or related fields is a plus.

• **Personality Traits:**
• Driven and hardworking individual with a passion for delivering exceptional service.
• Ability to work independently with minimal supervision and manage time effectively.

• **Soft Skills:**
• Strong analytical skills to interpret data and generate actionable insights.
• Creative thinker capable of developing innovative solutions to enhance customer satisfaction.

• **Technical Skills:**
• Proficient in using customer service software and CRM systems.
• Comfortable navigating various digital communication platforms and social media.
? *Benefits:**
• Disability insurance
• Opportunities for training and professional development
• Parental leave
? *Working Environment:**At Coca-Cola European Partners, we encourage our employees to embrace calculated risk-taking to drive innovation and progress. We believe in fostering a collaborative work environment where all associates feel empowered to contribute their unique perspectives.? *Application Deadline:** September 19, 2024

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? *Equal Opportunity Statement:**Coca-Cola European Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We encourage individuals from all backgrounds to apply.

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Join us at Coca-Cola European Partners and be a part of a dynamic team focused on delivering quality service and innovative solutions to our customers!

How to apply:

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