Customer Care Representative - Work from home

? *Job Title:** Customer Care Representative - Work from Home
? *Company:** Verizon
? *Location:** Dallas, Texas, US...
? *Job Type:** Part-Time
? *Seniority:** Associate Level
? *Experience Level:** 2+ Years

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? *Job Description:**

As a Customer Care Representative at Verizon, you will play a pivotal role in ensuring our customers receive exceptional service and support. Working from the comfort of your own home, you will be a vital point of contact for our clients, addressing their inquiries and resolving any issues they may encounter with our products and services. This position requires a motivated and dedicated individual, keen to make a difference by enhancing customer satisfaction and loyalty. ? *Key Responsibilities:**

• **Customer Interaction:** Engage with customers via multiple communication channels (phone, chat, email) to address inquiries, provide information, and resolve issues related to Verizon?s products and services.

• **Problem Resolution:** Utilize critical thinking skills to analyze customer concerns and develop effective solutions. Resolve complaints and ensure customer satisfaction by following up on outstanding issues.

• **Product Knowledge:** Maintain comprehensive knowledge of Verizon?s product offerings, promotions, and services to provide accurate information to customers and enhance their experience.

• **Sales Support:** Identify opportunities for up-selling and cross-selling Verizon products and services during customer interactions, using effective negotiation skills to close sales.

• **Documentation:** Accurately document all customer interactions and transactions in our CRM system, ensuring all information is current and readily retrievable.

• **Customer Education:** Provide customers with guidance on service features, billing inquiries, and account management, enhancing their understanding and usage of Verizon products.

• **Feedback Gathering:** Actively solicit customer feedback to improve service delivery, and communicate customer insights to management for continuous improvement initiatives.

• **Team Collaboration:** Work closely with team members and other departments to ensure a smooth workflow and effective communication, contributing to a positive team dynamic.
? *Requirements:**

• **Experience:** Minimum of 2 years of experience in customer service or related field, preferably in telecommunications or a similar industry.

• **Educational Background:** High school diploma or equivalent required; additional coursework or a degree in business or a related field is a plus.

• **Personality Traits:** Demonstrated motivation and dedication to providing excellent customer service and achieving company goals.

• **Soft Skills:** Strong negotiation skills with the ability to influence and persuade customers when discussing products and services. Proven critical thinking skills to assess situations, identify problems, and devise logical solutions.

• **Technical Proficiency:** Comfortable using various software applications, databases, and CRM systems. Familiarity with Microsoft Office Suite is preferred.

• **Communication Skills:** Excellent verbal and written communication skills with the ability to articulate clearly and engage with a diverse customer base.

• **Availability:** Flexibility to work part-time hours including evenings, weekends, and holidays as needed.
? *Benefits:**

• Competitive retirement plan options to secure your financial future.
• Disability insurance to ensure peace of mind.
• Profit-sharing opportunities for eligible employees, rewarding your dedication and contribution to Verizon?s success.
• Access to professional development programs aimed at fostering career growth and skill enhancement.
? *Working Environment:**

At Verizon, we believe in providing opportunities for unlimited personal and professional growth. Join our dynamic team where you can expand your skills, collaborate with passionate individuals, and contribute to a culture of innovation and excellence.
? *Application Deadline:** September 28, 2024
? *Equal Opportunity Statement:**

Verizon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.

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If you are passionate about delivering outstanding customer experiences and are eager to grow your career with a leading company, we encourage you to apply for the Customer Care Representative position at Verizon today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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