Remote Customer Service

Job Description:
As a Customer Service Representative at Gray Stone Company, you will be responsible for delivering exceptional customer service and support. You will handle customer inquiries, resolve issues, and provide accurate information about our products and services. Your goal is to ensure a positive experience for every customer while upholding the company?s high standards of... service.

Key Responsibilities: ? Provide excellent customer service by addressing inquiries, resolving issues, and offering support through various communication channels (phone, email, in-person). ? Greet and assist clients and visitors professionally and courteously. ? Handle customer complaints and concerns with empathy and problem-solving skills, ensuring a positive resolution. ? Process orders, bookings, and requests accurately and efficiently. ? Maintain a thorough knowledge of our products, services, and company policies to effectively assist customers. ? Update customer records and track interactions using our CRM system. ? Collaborate with other departments to ensure timely and accurate responses to customer needs. ? Contribute to the development and implementation of customer service best practices and procedures. ? Participate in training sessions and team meetings to stay updated on product knowledge and service techniques.

Requirements: ? Proven experience in a customer service or hospitality role is preferred. ? Strong communication skills, both verbal and written. ? Ability to handle challenging situations with professionalism and a positive attitude. ? Excellent problem-solving skills and the ability to think on your feet. ? Proficiency in using CRM systems, Microsoft Office Suite, and other relevant software. ? Strong organizational skills and attention to detail. ? Ability to work effectively both independently and as part of a team. ? Flexibility to work various shifts, including evenings and weekends if necessary.

Qualifications: ? A High School Diploma or equivalent is required; an Associate?s Degree or higher in Hospitality, Business, or a related field is a plus. ? Minimum of [1-3] years of experience in customer service or hospitality roles. ? Familiarity with hospitality standards and customer service best practices. ? Bilingual skills are a plus but not required.

Benefits:
? Competitive salary and performance-based incentives.
? Comprehensive health, dental, and vision insurance.
? Retirement savings plan with company match.
? Paid time off and holidays.
? Opportunities for professional development and career growth.
? A positive and inclusive work environment.
? Employee discounts on products/services.
? Remote Work From Home, Flexible working hours

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