Part Time Remote Customer Service Specialist

Employer Industry: Healthcare Services

Why Consider This Job Opportunity...
? Comprehensive medical, dental, vision, life insurance, and legal services available from the first day of the month after hire date
? Disability insurance paid for by the employer
? Pension Plan/403(b) Plan funded by the employer
? 401(k) plan with employer match
? Tuition Assistance available from the first day
? Paid Time Off benefit combines vacation, sick days, holidays, and personal time

What To Expect (Job Responsibilities)
? Answer a high volume of inbound calls for assigned practices, ensuring resolution to various patient inquiries
? Navigate and manage electronic health records to validate and document demographic and financial information
? Schedule patient visits based on provider preferences and verify insurance eligibility
? Provide excellent customer service while maintaining accountability for performance standards
? Communicate directly with providers to relay pertinent clinical information and assist with after-hours needs

What Is Required (Qualifications)
? High School Diploma or GED
? 2-5 years of relevant experience
? Ability to work in a constant state of alertness and in a safe manner
? Exceptional communication skills to liaise effectively with patients and healthcare staff
? Proficiency in navigating electronic health records and understanding of insurance basics

How To Stand Out (Preferred Qualifications)
? Experience in a customer service role within a healthcare setting
? Familiarity with MyChart or similar electronic health record systems
? Strong critical thinking skills to address complex patient inquiries
? Experience in handling high-volume call environments
? Knowledge of HIPAA regulations and patient privacy standards

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