Online Web Chat Specialist

? *Job Title:** Online Web Chat Specialist
? *Company:** Altria Group
? *Location:** Phoenix, Arizona, US...
? *Job Type:** Part-Time
? *Seniority Level:** Associate Level
? *Years of Experience:** 2
? *About Altria Group:**
At Altria Group, we are committed to creating a better future for our consumers, society, and the environment. As an industry leader, we embrace innovation, collaboration, and responsibility in everything we do. We invest in our employees and foster a creative culture that encourages fresh ideas and inventive solutions.

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? *Job Description:**We are seeking a motivated and energetic Online Web Chat Specialist to join our dynamic team in Phoenix, Arizona. As an integral part of our customer service operations, you will be responsible for providing exceptional support to our customers through our online chat platform. This part-time position requires a dedicated individual with strong communication skills and emotional intelligence to interact effectively with our diverse clientele.? *Key Responsibilities:**
• Engage with customers through our online chat system, responding promptly and professionally to inquiries, complaints, and feedback.
• Provide product information, troubleshooting assistance, and support to enhance the customer experience.
• Maintain in-depth knowledge of company products, services, and policies to deliver accurate information and resolve issues efficiently.
• Utilize exceptional communication skills to understand customer needs and convey complex information clearly and effectively.
• Monitor and analyze chat interactions to identify trends, recurring issues, and opportunities for service improvement.
• Collaborate with team members and other departments to resolve customer concerns and escalate issues when necessary.
• Document chat interactions, maintaining accurate records of customer inquiries and resolutions to ensure continuity of service and quality control.
• Participate in ongoing training and development programs to enhance personal and team performance.
? *Requirements:**
• Minimum of 2 years of experience in a customer service, support, or related role, preferably in an online environment.
• High school diploma or equivalent; a degree in a relevant field is a plus.
• Proven ability to work effectively in high-pressure situations while maintaining a positive demeanor.
• Strong written and verbal communication skills with an emphasis on clarity and professional tone.
• Demonstrated emotional intelligence, with an ability to empathize with customers and provide tailored support.
• Proficient in navigating online chat systems and other digital communication tools.
• Strong problem-solving skills, capable of thinking creatively to find solutions that meet customer needs.
• Availability to work flexible hours, including evenings and weekends, as required.
? *Personality Traits:**
• Highly motivated and energetic, with a passion for delivering exceptional customer service.
• Creative thinker willing to offer fresh ideas and approaches to enhance customer interactions and improve overall service.
? *Benefits:**
• Paid sick leave to encourage a healthy work-life balance.
• Free food provided to foster a supportive and enjoyable work environment.
• Relocation allowance for those who may need to move to join our team.
? *Working Environment:**At Altria Group, we embrace creativity and innovation. Our culture values fresh ideas and inventive solutions, and we encourage our team members to think outside the box. You will be part of an inclusive and collaborative workforce, dedicated to excellence and continual improvement.? *Application Deadline:**Please submit your application by **September 19, 2024**.? *Equal Opportunity Statement:**Altria Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Join Altria Group and become part of a team dedicated to shaping a better future through innovation and collaboration! We look forward to receiving your application.

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