Customer Service Representative

Position Description:

Customer Contact Services (CCS) is seeking highly motivated, energetic and customer service focused Customer Service Representatives to join our team...

CCS has been providing business solutions and employment opportunities for over 50 years! Our rapidly growing call center is expanding, and we are searching for team members to provide a positive customer experience by managing inbound and outbound programs while enhancing our high energy company atmosphere.

You will be responsible for assisting callers by providing product information, service information, and resolving technical issues in addition to other various client requests. Job duties include answering incoming calls and making outbound calls for a large variety of companies including medical offices, law offices, service providers and much more! This is NOT a telemarketing position.

As the voice of those companies, CCS Customer Service Representatives are always polite and professional when interacting with customers to manage their needs. It is always 'customers first' at CCS!

Two week mandatory remote training begins Monday, September 23rd and follows the schedule of Monday - Friday, 8:00am - 4:30pm CST
? Attendance during training is mandatory.

Responsibilities: ? Deliver exceptional customer service to all callers ? Answer incoming calls in a timely manner ? Identify callers needs for call resolution ? Adhering to company scripts and procedures to ensure consistency ? Provide customers with product and service information ? Accurately process online reservations ? Accurately document call information and interactions ? Maintain knowledge base of evolving products and services ? Identify and escalate issues to supervisors ? Maintain Quality Assurance standards ? Ongoing training for all CCS client programs and accounts ? Other duties as assigned

Qualifications: ? High school diploma or equivalent ? One year call center or customer service experience ? Working knowledge of computer soft skills. Computer navigation & typing skills to manage multiple programs, platforms, and systems ? Strong knowledge of customer care processes and techniques ? Ability to identify, understand, and protect confidential information ? Strong verbal, written and documentation skills ? Ability to cross train and multitask in multiple programs ? Dependable ? Fluent in English

Benefits:
? Work from home
? Medical insurance
? Dental, and Vision insurance
? 401k
? Advancement opportunities
? Paid time off
? Life insurance
? Holiday incentive pay
? Employee events and activities
? Work equipment provided
? Advancement opportunities

Ideal Availability:
? Monday - Friday - 6:00 AM - 9:00 PM CST
? Saturday - 8:00 AM - 10:00 PM CST
? Sunday - 8:00 AM - 6:00 PM CST
? A minimum of 8 hours of weekend availability required

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