Customer Support Specialist

Job Details

Description

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning.

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

Ascend Learning leads the way in innovation and solution creation to improve outcomes and deliver results for students, educators, and healthcare workers in the ever-changing field of healthcare. We offer advanced resources that drive nursing success, empower front-line certified allied health workers, help physicians pass boards and stay current, and provide education... management tools for medical education programs.

WHAT YOU'LL DO

The Customer Support Specialist is responsible for supporting company goals through professional interactions with clients where questions are answered intelligently, solutions are proactively offered, and product is accurately delivered through standardized systems and processes. The Customer Support Specialist will also support internal teams by communicating customer questions, concerns or opportunities to departments best equipped to implement new products or process improvements that will be of value to the client base.

WHERE YOU?LL WORK

This position will work remote within the United States.

HOW YOU?LL SPEND YOUR TIME
? Answer all incoming phone calls, emails and live chats
? Handle and resolve all customer issues and concerns
? Maintain knowledge of the company?s constantly evolving line of products and services.
? Support internal teams

WHAT YOU'LL NEED
? High School Graduate/GED Equivalent
? 1 Year Customer Service experience in a call center environment
? A desire to effectively interact with customers, clients, and other employees of theorganization.

Key Skills and Abilities/Qualifications
? Excellent inbound and outbound phone communication ability
? Efficiently and effectively respond to all customer inquiries
? Strong attention to detail and highly organized
? Proficient using most Microsoft Office Applications

BENEFITS
? Flexible and generous paid time off
? Competitive medical, dental, vision and life insurance
? 401(k) employer matching program
? Parental leave
? Wellness resources
? Charitable matching program
? Hybrid work
? On-site workout facilities (Leawood, Gilbert, Burlington)
? Community outreach groups
? Tuition reimbursement

Fostering A Sense of Belonging

We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

About Ascend Learning

As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire

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