Customer Experience Analyst (Contingent)

Please note that this is a contract role providing services to Amazon via Allegis Global Solutions. If you are selected for this role, you will be employed by AGS and will not be an employee of Amazon.

Do you want to work hard, have fun and make history? If you do, then Amazon could be the right career choice for you! Amazon is reducing the friction of the traditional shopping experience by... automating the check-out process and allowing customers to Just Walk Out.

We are seeking a customer-facing Program Manager to be part of the core development team and directly contribute by helping test, validate, and launch new technology at customer locations. The successful candidate will thrive in a constantly evolving business environment, work well with cross-functional teams to help deliver a world-class shopping experience, and obsess about our customers as much as we do.

Experience in customer-facing program management, process development, and a demonstrated record of delivering for customers in a fast-paced environment are required. Travel will be approximately 50% of the time domestically.

Core Job Tasks Include:
? Evaluating the functionality and customer experience (CX) of new technology
? Provide technical and CX feedback to development teams
? Visit customer sites and deploy new technology
? Collect customer feedback and quantify impacts of new technology
? Summarize results in writing for presentation to development team leadership

Basic qualifications
? A 4-year science/engineering degree
? Strong communication and data analysis skills
? Minimum of 2 years of product development experience in consumer hardware development and deployment
? Previous experience teaching and communicating complex topics, both written and verbally, to diverse audiences
? Previous experience analyzing risk/reward tradeoffs and making decisions in an ambiguous and ever-changing environment

Preferred qualifications
? Bachelor?s Degree in Engineering or similar technical field
? Scripting skills
? Formal coursework/training in project management

Contract Length: 11 Months

Location: Remote (50% travel, so best to be near a main US airline Hub)

Pay range: $38 - $42 per hour

AGS is an equal Opportunity/Affirmative Action Employer (M/F/Disability/Veterans). We Will consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law

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