Customer Service Representative

Remote, USA Full-time Posted 2025-02-22

CSRs represent and protect the brand, ensuring each Customer connection is professional and accurate. They provide excellent customer service through active listening and aim to resolve issues on the first interaction by being proactive, patient, empathetic, and understanding.
? Answer incoming calls from members to resolve issues, answer product inquiries and program questions, handle complaints, troubleshoot problems and provide information that demonstrates knowledge of products and services provided by the client, inclusive of benefit plan options.
? Utilize judgment and available resources in order to offer reasonable solutions and alternatives that stay within company guidelines and manage risk exposure
? Tactically support member relationship by providing further insights into specific offerings as it relates to the client product and services
? Complete after call support functions which include the processing of forms and applications, call disposition and resolution... reports/logs as well as required clerical processes and interfacing with other departments
? Identify customer trends and escalate to the appropriate channels per client and company policies
? Provide one-call resolutions to customer situations in the attempt to prevent repeat calls
? Deliver the brand promise every day

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Customer Service Representative

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