Live Chat Agent

We are seeking a dedicated Live Chat Agent to provide exceptional support to our clients through real-time online interactions. The ideal candidate will excel in delivering prompt and courteous assistance, ensuring a seamless customer experience while addressing inquiries and resolving issues efficiently. This role demands excellent communication skills and a strong commitment to customer... satisfaction.

Responsibilities

? Provide prompt and courteous responses to customer inquiries through live chat.
? Address and resolve customer issues efficiently and professionally.
? Maintain a thorough knowledge of company products and services to assist customers accurately.
? Escalate complex issues to appropriate departments while ensuring timely follow-up.
? Document customer interactions and feedback meticulously for future reference.
? Uphold company policies and procedures in all customer interactions.
? Continuously strive to enhance customer satisfaction and loyalty through exceptional service.

Qualifications

? Proficient in written communication with excellent grammar and spelling skills.
? Demonstrated ability to handle multiple chat conversations simultaneously.
? Strong problem-solving capabilities and adept at conflict resolution.
? Familiarity with customer service software and CRM systems.
? Ability to maintain a professional and courteous demeanor under pressure.
? Quick learner with the ability to grasp new products and services rapidly.
? Previous experience in a customer service or support role preferred

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