Live Chat Representative - Remote Work

Job Description:As a Live Chat Representative at Celanese, you will be responsible for providing excellent customer service and support through online chat interactions. This position is a part-time, remote work opportunity based in Austin, Texas. The ideal candidate will have at least 3 years of experience in customer service or a related field...Responsibilities:
• Engage with customers in a professional and courteous manner through live chat
• Answer customer inquiries, resolve issues, and provide product information
• Collaborate with other team members to ensure a seamless customer experience
• Stay up-to-date on product knowledge and company policies to provide accurate information to customers
• Document customer interactions and follow up as needed
• Meet goals and targets related to customer satisfaction and response times

Requirements:
• Excellent written communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Independent and adaptable, able to work remotely with minimal supervision
• Strong problem-solving skills and attention to detail
• Proficiency in using live chat software and other customer service tools
• Experience with e-commerce platforms and CRM systems is a plus

Personality Traits:
• Independent
• Adaptable

Soft Skills:
• Communication
• Adaptability

Benefits:
• Parental leave
• Retirement plan
• Free food

Working Environment:
At Celanese, we thrive in an environment that embraces and navigates change seamlessly. Our team members are encouraged to be innovative and adaptable, to drive success and growth within the company.

Equal Opportunity Statement:
Celanese is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all team members feel welcomed, valued, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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