Senior Manager-Client Management

You Lead the Way. We?ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you?ll learn and grow as we help you create a career journey that?s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you?ll be recognized for your contributions, leadership, and impact?every colleague has the opportunity to share in the company?s success. Together, we?ll win as a team, striving to uphold our company values and powerful backing promise to provide the world?s best customer experience every day. And we?ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

How will you... make an impact in this role?

Do you enjoy a dynamic, collaborative work environment where you can make a mark? Are you someone who knows how to drive significant business results and new partnerships? Are you excited to join a team culture that is opportunistic, innovative, accountable, customer-oriented and results-focused? If so, this role is for you.

This Sr. Client Manager (CLM) position is responsible for managing a portfolio of approximately 85 merchants in both B2B and B2C industries generating over $1.1B in annual American Express charge volume. These are well-known companies that operate in industries such as fine dining, professional sports, lodging and Wholesale B2B primarily in Miami-Dade County.

With an emphasis on growing B2B partnerships with our merchants, responsibilities for this role include managing and expanding American Express? merchant relationships, by developing and delivering valuable insights, solutions, consultation, and creativity. This includes establishing deep, mutually beneficial relationships with the merchants and driving profitable incremental revenue. By understanding the needs of the merchant, industry trends, and then aligning AXP capabilities, CLMs serve as consultants to develop and sell customized Amex solutions that help merchants improve operational efficiencies, drive incremental revenue growth, and identify future opportunities. This role contains a high concentration of customers that require complex risk & compliance support. The ideal candidate will have strong financial acumen (P&L ? Profitability analysis) as well as strong account development skills.

In this role, the responsibilities are to:
? Manage a portfolio of approximately 85 strategic cross industry merchants located in South Florida, primarily in Miami- Dade County.
? Establish and build strong relationships through consistent in-person and virtual interaction with merchants regarding their business model, industry, marketplace, etc.
? Elevate, deepen and broaden C-Level, Finance, Treasury, Sales and Marketing Relationships within portfolio with focus on leveraging those relationships to drive revenue for Amex.
? Identify and expand existing business relationships, close acceptance gaps with Merchants, and develop strategic portfolio / account plans.
? Provide proactive consultation to drive business growth and improve customer satisfaction.
? Develop and execute strategic account plans to grow Amex revenue, market share and increase profitability.
? Increase Amex relevance by consistently and effectively communicating the value story.
? Consistently track / evaluate business results with a focus on moving opportunities through sales pipeline.
? Protect Enterprise Revenue by managing potential risk and financial exposures.
? Build and leverage relationships with internal network to efficiently execute against account growth plans.
? Increase Merchant Satisfaction (NPS score).

Minimum Qualifications: ? Strong track record of relationship management and consultative selling skills with a demonstrated ability to establish, maintain and deepen partnerships with customers, and identify and drive profitability within the portfolio. ? Strong analytical skills with a focus on manipulating merchant metrics in excel to determine portfolio strategy / approach. ? Excellent financial skills, strong qualitative and analytical skills and the ability to prepare financial analysis in order to support value propositions and support growth proposals. ? Strong negotiation, influencing and collaboration skills are required. ? Highly customer focused, a self-starter and a results-driven individual. ? Ability to articulate value proposition and connect it to the customer?s business model ? Strong presentation/negotiation skills and the ability to build rapport and credibility. ? Proven success of influencing and collaborating with C-level decision makers. ? Excellent oral/written communication and be proficient in MS Office applications. ? Minimum of 5 years of proven success in account management/sales and portfolio planning preferred. ? Ability to communicate frequently, candidly and clearly. Ability to listen and adapt/pivot approach - Bilingual Preferred. ? Knowledge of the Merchant / acquiring business and/or the U.S. payments industry are strongly preferred. ? Position is virtual with candidate residing in the Miami/Ft. Lauderdale region ? Educational requirement: Bachelors degree preferred

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we?ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
? Competitive base salaries
? Bonus incentives
? 6% Company Match on retirement savings plan
? Free financial coaching and financial well-being support
? Comprehensive medical, dental, vision, life insurance, and disability benefits
? Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
? 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
? Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
? Free and confidential counseling support through our Healthy Minds program
? Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. Thats why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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