Customer Services Representative - (Remote)

? * Customer Services Representative - (Remote)**
? *Job Category****:** Corporate **Requisition Number****:** CUSTO04725 Showing 1 location **Job Details**
? *Description...

This position is responsible for handling a variety of customer service calls in a prompt and courteous manner. Resolves patient questions and problems regarding patient accounts, payments, and services. ? *ESSENTIAL RESPONSIBILITIES:** ? Excellent communication skills verbal and written ? Demonstrate proficiency in Microsoft Office products and Internet navigation ? Ability to communicate in a clear, concise, understandable manner, and listen attentively to others ? Ability to provide outstanding customer service ? Ability to deescalate and remain positive in all situations with difficult customers. ? Take patient demographics and other patient information as needed. ? Review explanation of benefit (EOB) documentation and notate accounts on collection activity to perform account resolution ? Reviewing patient bills for accuracy and completeness, and obtaining any missing information. ? Collect patient payments in accordance with payment due dates and establish payment plans within approved guidelines. ? Complete and mail necessary patient statements and return mail in a timely manner ? Create an atmosphere of comfort, peace and make it easy for the patient; the patient is our first business. ? Answer all phone calls within 2 minutes of the call hitting the system. ? Answer and end all phone calls within the set dialogue parameters established by leadership. Answering on average 65 calls a day ? Attend in-services, seminars and webinars for additional education and performance improvement. ? Regular and reliable attendance required. ? *Education/Experience:** ? High school diploma or equivalent required ? 1 year experience in customer service and/or call center industry or equivalent combination of education and experience ? Customer Service Basics or equivalent training preferred. ? *Work Location & Hours:** ? *Fully Remote** ? ****Must be able to work 10:30 7 pm (CST)***** ? *Successful candidates will pass a background check and drug screen.** ? *We are an equal opportunity employer.** ? *Qualifications** ? *Skills** ? *Behaviors** ? *:** ? *Motivations** ? *:** ? *Education** ? *Required**

High School or better.
? *Experience**
? *Licenses & Certifications