Software Configuration Specialist - Carrollton, TX or Watertown, WI - Remote

As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.

Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement and management of cash. While we span the... globe, we personally engage with each customer to address their unique challenges and goals; enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.

We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.

ROLE PURPOSE

The Software Configuration Specialist is a subject matter expert on the functionality, operations, and configuration of the RevApp.

KEY DUTIES & RESPONSIBILITIES: ? Software and custom package building, testing and configuration for deployment. ? Partners with internal and external customers to ensure successful execution of requests via email and ticketing systems, and reviews requests for enhancements, ideas, and recommendations. ? Assist in document creation as required such as work instructions, process outlines, guides, manuals. ? Validates acceptance of deployments and report on any discrepancies. ? Regression testing for software vs configuration settings. ? Tracks all activity as billable or non-billable ? Ensures all tasks are completed upon within agreed upon SLA ? Other duties as assigned. ? Maintain a high level of knowledge on the products, data, and markets supported ? Take ownership of escalated issues and manage customer expectations. ? Engage with customer during pilots and software product launches, ensuring customer needs are being met

REQUIRED EDUCATION AND QUALIFICATIONS
? High School Diploma or GED.
? Advanced certification in computer related field preferred.
? Call Center experience, Customer Product Support, SaAS experience preferred.

REQUIRED SKILLS AND COMPETENCIES
? Proficiency in Microsoft Office
? Strong communication skills
? Strong time management skills
? Strong process retention skills
? High level of understanding prioritization of work
? Proven ability to troubleshoot complex systems and utilize available resources to resolve issues in a timely manner

DESIRABLE SKILLS AND COMPETENCIES
? Fundamental understanding of RevApp.
? Familiarity of XML Creation
? Broad SQL skills
? Knowledge of retail cash management processes

GLORY SPIRITS

The Glory Spirits & Behaviours reflect the values and behaviours that are critical to the ongoing success of Glory and as such represent the foundations of our behaviour globally to lead us to realise our mission:

Value Creation - strive to create value for customers

Self-Starter - understand the objectives of your own work and are proactive in achieving goals

Collaboration - respect diversity and create a culture of collaboration to work with each other to achieve a common goal

Integrity - understand Glory?s mission and act with responsibility and pride to realise achievement and act and behave with high integrity and a strong sense of ethics

Own Growth - leverage our own talent and achieve personal development by adopting a broader perspective; looking beyond our own work.

An Equal Opportunity / Affirmative Action Employer / An E-Verify Employer

It is the policy of Glory Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by federal, state or local law governing the Glory Global Solutions, Inc. location to which this application is submitted.

Third Party Agencies

Unsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees/charges associated with a candidate hire except where a formal written agreement is in place between Glory and the Agency to source candidates for a specific role.

Pay Range: $21/hour - $25/hour. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; shift; and responsibility.

Glory is proud to share that our benefit package ranks in the top 25% across the country!

Benefits:
? 401(k) Retirement Plan with Fidelity ? 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution
? Health insurance ? 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
? MDLive ? 24/7 Virtual Doctor plus a Nurse Line
? Dental insurance
? Vision insurance
? FSA / Dependent Care
? Voluntary Life Insurance
? Basic Life insurance and AD&D ? Company paid
? Short Term Disability / Long Term Disability / Employee Assistance Program ? Company paid
? Paid Vacation ? start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service
? Paid Sick days based on City/State requirements
? Paid Holidays ? 9 to 11 days based on start date
? Professional development assistance
? Education assistance
? Adoption Assistance
? Legal and ID Theft plans
? Annual Bonus opportunity
? Opportunities for internal promotions/career advancement
? Company Vehicle/Insurance ? this benefits only applies to certain positions

An Equal Opportunity / Affirmative Action Employer / An E-Verify Employer

It is the policy of Glory Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by state or local law at the Glory Global Solutions, Inc. location to which this application is submitted. In addition, as a Federal Government contractor, all Glory Global Solutions, Inc. locations are affirmative action employers.

EEO Information http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

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