ServiceNow ITOM Engineer - Remote

To Be Considered:Please apply via LinkedIn by including your resume and completing the short qualification questions. We will contact individuals whose profiles most closely match the requirements of this role...? No agency assistance is required to assist us in filling this role.ServiceNow ITOM (IT Operations Management) EngineerLocation: Remote in USPosition Summary:As a ServiceNow ITOM (IT Operations Management) Engineer, you will be responsible for the design, development, implementation, and maintenance of ServiceNow ITOM solutions. You will work closely with cross-functional teams to ensure the effective integration of IT Operations Management processes and tools within the organization's infrastructure. Your expertise will be crucial in optimizing IT operations, enhancing service delivery, and improving overall business performance. Reporting to the Lead IT Director this role will liaise with technology teams, process owners and counterparts to define, execute and manage application sustainment, enhancement, and/or new development in the ITOM space.Primary Duties and Responsibilities:
• Design, develop, and implement ServiceNow ITOM solutions based on business requirements and industry best practices.
• Collaborate with stakeholders to gather requirements, define project scope, and establish project timelines.
• Configure and customize ServiceNow ITOM modules such as Discovery, Service Mapping, Event Management, and Cloud Management.
• Integrate ServiceNow ITOM with other ITSM (IT Service Management) modules and third-party tools to streamline processes and improve efficiency.
• Troubleshoot and resolve technical issues related to ServiceNow ITOM functionality and integrations.
• Provide technical expertise and guidance to junior team members and other IT stakeholders.
• Conduct regular system maintenance, performance monitoring, and optimization to ensure the stability and reliability of ServiceNow ITOM solutions.
• Stay updated on emerging trends and technologies in IT Operations Management and ServiceNow platform to drive continuous improvement initiatives.
Required Skills:? 5+ years of hands on experience in delivering ITOM tools and processes.? 4+ years of experience with configuration management, managing the CMDB, Discovery, Event Management & Service Mapping in the ServiceNow platform.? Understanding of ServiceNow CSDM 3.0/4.0 Model.? Certified Application Developer (CAD) or Certified System Administrator (CSA)Preferred Skills:
• Experience designing and developing integrations between ServiceNow and third-party systems (Akamai, CSC), cloud (Azure, AWS, GCP APIs), including use of ServiceNow's Integration Hub, and/or custom APIs.
• Experience with ServiceNow Flow Designer for process automation.
• Experience in UI Scripting, UI Action UI Policy, UI Macro, Business Rules, Workflow development, client-side/server-side scripts.
• Familiarity with Service Graph connectors and integrating with observability tools such as App Dynamics is a plus.
• Experience in customizing and configuring ServiceNow platform components using JavaScript, Glide API, and ServiceNow Studio.
• Ability to analyze existing CIs, their relationships with other CIs, and effectively map them for the success of ITSM processes like Incident, Change, and Problem, Application Portfolio, and Security Vulnerability management.
• Hands-on MID-server configuration experience and architecture understanding.
• Experience working in a SAFe/Agile team.
• Knowledge of ITIL (Information Technology Infrastructure Library) framework and ITSM best practices.
• Familiarity with scripting languages such as PowerShell, Python, or Bash.
• Experience with IT monitoring tools such as Nagios, Zabbix, or SolarWinds.
• Experience as a Configuration Management Process Owner.
• Experience with the application functions available in the ITOM Pro package.
Education:Bachelor?s degree or equivalent experience (HS diploma + 4 years relevant experience)Pay Range:The typical pay range for this role is:$124,372.50 ? $247,200.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company?s equity award program.In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company?s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (?PTO?) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies

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