Call Center Agent

Company Overview: Five Star Professional/Essential Engine is an innovative marketing services company serving the Real Estate, Mortgage, Insurance and Wealth Management industries across the United States. The company was founded in 2003 at which time it launched the Five Star Professional Award program. This program identifies outstanding professionals through a rigorous research process. Once... identified, Five Star Professionals are provided a wide array of free and paid marketing services offered by Essential Engine to help them achieve their business objectives. Essential Engine also offers a broad suite of marketing services to professionals not participating in the Five Star Professional Award program. Five Star Professional/Essential Engine has five core values as the bedrock of its company culture. These values are Agile, Trustworthy, Client-Focused, Dedicated, and Team Player. To have a place at Essential Engine, each employee must demonstrate these core values in their everyday work and interactions with clients and fellow employees. If these core values resonate with you ? we would love to have you on our team! We have a ?Video On?, permanent work from home culture. Our ?Video On? culture helps us stay connected by seeing the faces of our co-workers and helping build on our core value of Team Player. We embrace technology to not only better serve our customers, but also to build a connected workforce. With employees in more than 15 states, we stay connected virtually and build collaboration through an intentionally designed system of company Happy Hours, Team Meetings, Virtual Lunches, Daybreak Coffee Chats ? always with ?Video On?. To learn more about our company, working with us, and our services visit: https://www.fivestarprofessional.com/public/workwithus and https://essentialengine.com/. Position Summary: The Research Engagement Specialist contacts professionals from the real estate, mortgage, and wealth management industries by phone to verify they received the information letting them know that they have been brought forward as a candidate for the Five Star Professional Award, along with assisting the professionals in completing their evaluation form. It's important to note that this role is not sales but rather focused on gathering data to facilitate our research team's process in determining award winners. Responsibilities: ?Contact provided list of professionals ?Gather and log all information to ensure research accuracy ?Quickly create a positive phone interaction with the professional ?Successfully complete the evaluation form with professional Skills and Qualifications: ?Ability to develop positive interactions with people by using great customer service skills and a professional attitude ?Must have basic computing skills. ?Call center experience preferred ?Must be self-motivated and energetic ?Fit with our company values ? Agile, Trustworthy, Client-Focused, Dedicated and Team Player Compensation: ?Full-Time, $17.00/hour Benefits: Our benefits package includes, but is not limited to: ?Competitive medical, dental, and vision insurance ?Life Insurance and Short/Long-Term Disability at no cost to employees ?Health Savings Account (HSA) ?Flexible Spending Account (FSA) ?401(k) Retirement Savings Plan ?Voluntary benefit options ?Paid company holidays, paid time off, volunteer time off ?Health club reimbursement ?Employee Assistance Program ?Employee discounts from nationally recognized brand-name products and services Job Type: Full-time Pay: $17.00 per hour Expected hours: 40 per week Benefits: ? 401(k) ? 401(k) matching ? Dental insurance ? Disability insurance ? Health insurance ? Paid time off ? Paid training ? Vision insurance ? Work from home Experience level: ? 3 years Shift: ? Day shift Supplemental pay types: ? Bonus opportunities ? Performance bonus Weekly day range: ? Monday to Friday Work setting: ? Remote Application Question(s): ? This is a remote position ? do you have a dedicated home work space available if hired for this position? ? With the assistance of our dialing tool, would you be comfortable making 275 dials per day? ? Please explain your history of exceeding calling & performance goals in your prior roles? Experience: ? Outbound calling: 2 years (Required) Work Location: Remote

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