Online Chat Support

Job Title: Remote Online Chat Support Representative

Company: Magnite, Inc.

Location: Remote

Job Type: Full-time/Part-time

Job Summary

Magnite, Inc. is seeking a proactive Online Chat Support Representative to assist clients, publishers, and advertisers through real-time chat support. This role involves responding to inquiries, troubleshooting issues, and ensuring a seamless user experience on our advertising platform.

Key Responsibilities

? Provide live chat support to clients, addressing inquiries about Magnite?s digital advertising platform.

? Troubleshoot technical issues and guide users through solutions.

? Assist advertisers and publishers with account setup, billing, and campaign management.

? Escalate complex issues to the appropriate teams for resolution.

? Maintain accurate records of interactions and solutions provided.

? Ensure a positive customer experience by providing prompt and professional support.

Requirements

? Strong written communication skills with attention to detail.

? Previous experience in customer support, online chat, or a similar role preferred.

? Basic understanding of digital advertising or a willingness to learn.

? Ability to multitask and handle multiple chat conversations simultaneously.

? Proficiency in using customer service platforms and CRM tools is a plus.

? Reliable internet connection and ability to work independently.

Benefits

? Competitive salary

? Flexible remote work schedule

? Training and career growth opportunities

? Be part of a leading global ad-tech company

How to Apply:

Interested candidates should submit their resume and a brief cover letter highlighting relevant experience.