Customer Support Specialist (Remote) - Chewy

Chewy, a leader in the pet care industry, is seeking passionate and driven individuals to join our Customer Support Specialist team. This is a fully remote role, offering flexibility and the opportunity to work from the comfort of your home while helping pet parents deliver exceptional care for their furry friends.

As a Customer Support Specialist, you'll be the front-line hero, assisting customers with inquiries, troubleshooting issues, and providing product recommendations with a focus on delivering a friendly, empathetic, and positive experience. Your role will involve solving customer problems, managing orders, and ensuring that every interaction reflects Chewy?s dedication to quality and service.

Responsibilities:

Provide outstanding support to customers via phone, email, and chat.
Resolve customer inquiries, concerns, and technical issues in a timely and efficient manner.
Process orders, returns, and exchanges with accuracy and care.
Offer product recommendations based on customer needs.
Maintain up-to-date knowledge of Chewy?s products, policies, and services.
Ensure customer satisfaction and enhance their experience with Chewy.

Qualifications:

High school diploma or equivalent (Associate?s or Bachelor?s degree preferred).
Excellent communication skills, both written and verbal.
Ability to handle customer inquiries with patience and empathy.
Previous customer service experience is a plus, but not required.
Strong problem-solving skills and the ability to work independently.
Comfortable working in a fast-paced, remote environment.

Why Chewy?

Competitive Pay: We offer a competitive salary and performance-based incentives.
Benefits: Comprehensive benefits package, including health, dental, and vision insurance.
Remote Flexibility: Work from anywhere, and achieve a healthy work-life balance.
Growth Opportunities: We support your career development and offer internal advancement.

Join us in making a difference in the lives of pets and their owners. Apply now to be part of the Chewy team!