Customer Dispatch Support - Night shift REMOTE

Job Titles: Customer Dispatch Support - Night shift REMOTE
Location: Whippany, NY REMOTE
Zip Code: Remote
Area Code: 208
Start Date: Right Away
Shift: Sunday - Thursday 10:00-6:30 EST
Keywords: #calltriagejobs #calltechnicalsupportjobs

JOB RESPONSIBLITIES
? Provides after hours first call support for Radiology device and hardware technical troubleshooting inquiries by utilizing a knowledge-based system to provide operator type solutions to the customer; facilitates resolution of customer/field issues
? Utilize SAP and CRM Systems to professionally handle and document customer/field calls received via phone, CRM, email and web
? Supports part order; inquires, data entry process and troubleshooting
? Assist training and onboarding; assist with training documentation and training delivery

JOB REQUIRMENTS
? Associates and three years of technical call center, customer relations/facing or a remote service support role.
? Experience with SAP and CRM systems
? Proficiency in Microsoft Office product suite

If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com
EOE/F/M/Disability/Veterans