Bilingual?/English?/French Broker Agent Service Specialist - De Pere WI , Phoenix AZ

Bilingual (English / French) Broker Agent Service Specialist - De Pere WI, Miami FL, Phoenix AZ, and Minnetonka MN at United Healthcare summary:
As a Bilingual Broker Agent Service Specialist at United Healthcare, you will support consumers with language needs through comprehensive call handling and interpretation.

Your role also involves providing education to Group Retiree Consumers regarding custom plan benefits. This full-time, hybrid position requires strong bilingual communication skills in English and French, along with the ability to navigate multiple systems.

At United Healthcare, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start

Caring. Connecting. Growing together.

Positions in this function provide support our year-round Language Strategy by supporting consumers with specific Language needs through end-to-end call handling or acting as an interpreter based on license status. The Team also supports our Group Retiree Consumers in a Sales Support capacity to provide education to Retiree's who are offered custom plan benefits.

This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (7:00am to 10:00pm). It may be necessary, given the business need, to work occasional/mandatory overtime that could include a Saturday. This is a Hybrid role - working a combination of onsite and at home.

2 days are required in office per week.

Work Locations:

Phoenix, AZ: 430 North Scottsdale Road, Tempe, AZ 85288 Minnetonka, MN: 9800 HEALTH CARE LANE, MINNETONKA, 55343 Miami, FL: 1000 NW 57th Court, Miami, FL, 33126 De Pere, WI: 2020 Innovation Court, De Pere, WI 54115 If you are located within De Pere, WI;
Miami, FL;
Phoenix, AZ; or Minnetonka, MN, you will have the flexibility of a hybrid-remote role as you take on some tough challenges.

Primary Responsibilities:

Extensive work experience within own function Work is frequently completed without established procedures Works independently May act as a resource for others Applies knowledge/skills to a range of moderately complex activities Demonstrates great depth of knowledge/skills in own function Sometimes acts as a technical resource to others in own function Proactively identifies solutions to non-standard requests Plans, prioritizes, organizes and completes work to meet established objectives May coordinate work of other team members You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED (or higher) Bilingual fluency in English and French Ability to interpret in English and French Ability to create, copy, edit, save & send using Microsoft Word, Excel & Outlook Ability to type and talk at the same time and navigate through multiple screens and systems Ability to work a designated shift between 7 a.m. and 10 p.m. and to flex shifts to meet the needs of the business Must live within a commutable distance to our offices located in Minnetonka, MN, Miami, FL, De Pere, WI OR Phoenix, AZ

Soft Skills:

Must be able to type and talk at the same time and navigate through multiple screens Telecommuting Requirements:

Reside within Minnetonka, MN, Miami, FL, De Pere, WI OR Phoenix, AZ Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a United Health Group approved high-speed internet connection or leverage an existing high-speed internet service All Telecommuters will be required to adhere to United Health Group's Telecommuter Policy.

The salary range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. United Health Group complies with all minimum wage laws as applicable. In addition to your salary, United Health Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

No matter where or when you begin a career with United Health Group, you'll find a far-reaching choice of benefits and incentives.

At United Health Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality,?