Customer Service Rep/ Live Chat Agent/ Office Assistant- REMOTE USA BASED ONLY

Employer Industry: Health Insurance

Why consider this job opportunity:
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on customer satisfaction and experience
• Engage with a diverse range of clients
• Participate in training sessions to enhance skills and knowledge

What to Expect (Job Responsibilities):
• Respond promptly and professionally to customer inquiries via phone, live chat, and in-person communication
• Assist customers with questions regarding policies, claims, and services while resolving issues quickly and effectively
• Maintain accurate records of customer interactions and transactions in the CRM system
• Collaborate with other departments to provide accurate information and timely resolutions to customer inquiries
• Perform administrative tasks, including data entry, document management, and appointment scheduling

What is Required (Qualifications):
• High school diploma or equivalent; associate's or bachelor's degree preferred
• Previous experience in customer service or a related field is highly desirable
• Exceptional communication skills, both verbal and written, with a customer-focused approach
• Proficiency in using computers and customer relation management (CRM) software
• Strong problem-solving skills with the ability to remain calm under pressure

How to Stand Out (Preferred Qualifications):
• Familiarity with the health insurance industry is a plus but not required

#HealthInsurance #CustomerService #CareerOpportunity #TrainingProvided #TeamEnvironment

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