Customer Service Representative

Remote, USA Full-time Posted 2025-02-22

Job Summary

The customer support representative (CSR) position serves customers by providing product and service information and by resolving product and service problems. Our CSR?s assist customers in making cost-effective decisions and guide customers in the correct use of a product. CSR?s ? duties include assistance in selling, planning, billing, and upgrading Aeneas products and services. Representatives should be able to answer, clarify and identify customers? issues, determine the cause of a problem, and select and explain the best solution to the problem. Representatives should also remain professional, courteous, and personable when interacting with customers.

Major Duties
? Making and taking calls from customers inquiring about services
? Providing best quality customer service to customers
? Staying current on new technology trends reading journals and exercising curiosity

Requirements
? Strong computer skills
? Must have excellent customer service skills/verbal skills and outgoing personality with the ability to demonstrate empathy, patience, and caring to customers over the phone.
? Self-starter and a problem solver
? Team player

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Customer Service Representative

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