UPS Remote Chat Support Specialist - Work From Home Job

Remote, USA Full-time Posted 2025-02-22
    Join our team as a Remote Chat Support Specialist with UPS, where you'll provide exceptional customer service through online chat channels. As a vital part of our customer support team, you'll assist customers with inquiries, provide solutions to their concerns, and ensure their shipping experience is smooth and hassle-free.Responsibilities:
  • Respond to customer inquiries and resolve issues through chat support
  • Provide accurate and timely information about UPS products and services
  • Assist customers with tracking packages, scheduling pickups, and other logistics-related inquiries
  • Collaborate with other departments to ensure a seamless customer experience
  • Meet or exceed performance goals for customer satisfaction and resolution times
  • Stay up-to-date on UPS policies, procedures, and industry trends
    • Requirements:
  • 4 years of experience in customer service or a related field
  • Adaptable and confident personality traits
  • Strong communication skills, both written and verbal
    • ... Ability to work independently and efficiently in a remote setting
  • Proficiency with chat and communication tools
  • Knowledge of UPS products and services is a plus
    • Benefits:
  • Profit sharing opportunities
  • Dental insurance coverage
  • Company-provided equipment for remote work
    • Working Environment:At UPS, we strive for excellence and uphold high standards in all endeavors. We value teamwork, innovation, and dedication to providing top-notch service to our customers

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