Medical Assistant/Customer Service

Overview
We are seeking a dedicated and proactive Customer Success Specialist to join our team. In this role, you will be the primary point of contact for our clients, ensuring they receive exceptional support and guidance throughout their journey with our services. You will leverage your knowledge of medical administrative support and patient care to enhance customer satisfaction and foster long-term relationships. Your expertise will contribute to our mission of delivering outstanding service in a fast-paced healthcare environment.
Duties
? 1. Customer Success Management:
?Develop and maintain strong relationships with clients, understanding their needs and challenges.
?Maintain accurate records of client interactions, issues, and resolutions.
?Monitor client usage and satisfaction, proactively identifying opportunities for improvement and additional support including upselling.
?Collaborate with the Customer Success team to create and implement strategies that enhance client engagement and retention.
?Provide internal project management and team coordination.
?Stay updated on healthcare trends and best practices to provide informed support and recommendations.
2. Client Support and education:
?From Onboarding to Implementation, address client inquiries and issues, offering expert advice and solutions to optimize their use of our products.
?Ensure clients are confident and competent in navigating and effectively use our technology solutions.
?Assist in developing and executing appropriate demos and trainings for the clients.
3. Strategic Development
?Prepare reports on client satisfaction, usage trends, and areas for improvement to assist with strategic planning (NPS).
?Creation of a retention/appreciation award program to help drive referrals, reviews, and client retention
4. Troubleshooting and Problem-Solving:
?Assist clients in resolving technical issues, working closely with the IT support team to ensure timely and effective solutions.
?Work closely with the Product Development team to ensure our solutions meet clinical standards and address real-world healthcare challenges.
?Assist in the development of vendor development and integrations to meet the needs of our clients.
5. Vendor Management:
? Manage relationships with EMR vendors and service providers, including contract negotiations and performance evaluations.
? Ensure that vendor solutions meet organizational needs and are delivered in accordance with agreed-upon terms.
Skills
? Strong background in medical administrative support or knowledge of physiology is preferred.
? Experience working for Allergy & Immunology practice is advantageous.
? Proficient understanding of dermatology practices and medical terminology.
? Excellent communication skills, both verbal and written, with a focus on patient service.
? Ability to manage multiple tasks simultaneously while maintaining attention to detail.
? Empathetic approach towards patient care, ensuring clients feel valued and supported.
? Problem-solving skills with a proactive attitude towards addressing client needs.
? This position requires occasional travelling.
There would be 2-3 weeks on-site training with one of our clients. Apart from that it is a remote role which can be performed from any location within US.
Join us as we strive to enhance the customer experience within the healthcare sector. Your contributions will be vital in helping us achieve our goals while providing exceptional service to our clients.
Job Type: Full-time
Pay: $41,000.00 - $43,000.00 per year
Benefits:
? 401(k)
? Health insurance
? On-the-job training
? Opportunities for advancement
? Paid time off
? Professional development assistance
? Travel reimbursement
Medical Specialty:
? Allergy & Immunology
Schedule:
? 8 hour shift
? Day shift
? Monday to Friday
Work Location: Remote