Remote Flight Reservationist

Job Title: Remote Flight Reservationist Company Overview: SVH Travel Company is a leading provider of customized travel experiences, specializing in luxury accommodations, personalized itineraries, and exceptional service. With a commitment to excellence and a passion for travel, we cater to discerning travelers seeking unforgettable journeys around the globe. Job Overview: As a Remote Flight Reservationist at SVH Travel Company, you will be responsible for managing flight reservations and ensuring a smooth booking process for our clients. This remote position requires strong communication skills, attention to detail, and a customer-centric approach. Responsibilities: ? Flight Booking: Assist clients in booking flights by researching and recommending the best options based on their preferences, budget, and travel requirements. ? Reservation Management: Manage flight reservations accurately and efficiently, including booking tickets, confirming availability, and processing payments. ? Client Communication: Interact with clients via phone, email, and chat to address inquiries, provide flight options, and assist with booking changes or modifications. ? Flight Information: Stay informed about flight schedules, routes, and airline policies to provide up-to-date information and guidance to clients. ? Customer Service: Provide exceptional customer service by resolving issues, handling complaints, and ensuring client satisfaction throughout the reservation process. ? Sales Support: Promote additional services such as travel insurance, seat upgrades, and airport transfers to enhance the client experience and drive sales revenue. ? Collaboration: Coordinate with internal teams, including travel advisors and airline partners, to ensure seamless communication and service delivery to clients. ? Adherence to Regulations: Follow industry regulations, airline policies, and company procedures while processing flight reservations and handling client information. Benefits: ? Competitive salary with performance-based incentives. ? Remote work flexibility, allowing for a comfortable and convenient work environment. ? Opportunities for career growth and advancement within a reputable travel company. ? Access to exclusive travel discounts and perks. ? Comprehensive training and support to excel in the role. ? Health insurance coverage and other benefits package. Qualifications: ? High school diploma or equivalent (Bachelor's degree preferred). ? Previous experience in flight reservations, travel agency, or customer service role is advantageous. ? Excellent communication skills, both verbal and written, with a professional and courteous demeanor. ? Strong attention to detail and accuracy in data entry and reservation management. ? Familiarity with flight booking systems, GDS (Global Distribution Systems), and online travel platforms. ? Ability to multitask and prioritize tasks effectively in a fast-paced environment. ? Customer-focused mindset with a dedication to providing exceptional service and exceeding client expectations. ? Flexibility to work non-traditional hours to accommodate client needs across different time zones. Join SVH Travel Company and be part of a dynamic team dedicated to creating unforgettable travel experiences for our clients, all while enjoying the flexibility of remote work.