Work At Apple (Remote Advisor) $22/H ? Hiring Now

Apple Technical Support Advisor (Remote)

Location: Texas, USA

Salary: $22-$25/hour

Company: Apple

Position Type: Full-time, Remote

Job Description:

At Apple, we believe that innovation and creativity drive exceptional customer experiences. As an Apple Support Advisor, you will be the first point of contact for our customers, helping them troubleshoot and resolve technical issues with our beloved products, such as iPhones, iPads, Macs, and more. This is a chance to showcase your technical expertise, provide outstanding customer service, and be part of a team that sets the standard for excellence in tech support. If you're passionate about technology and problem-solving, this is the role for you!

Key Responsibilities:

Technical Support & Troubleshooting: Assist customers in resolving complex hardware and software issues using Apple?s methodical troubleshooting processes.

Customer Engagement: Provide world-class service, listening to customer concerns and offering clear, step-by-step solutions tailored to each individual.

Communication: Deliver clear, concise, and friendly communication across multiple platforms (phone, email, chat, etc.).

Multitasking: Handle multiple systems and applications, troubleshooting various technical problems at once while maintaining a high standard of service.

Customer Experience Ownership: Take full ownership of the customer experience by ensuring complete problem resolution and promoting customer satisfaction.

Team Collaboration: Share knowledge and feedback with team members, contributing to a culture of continuous learning and improvement.

Key Qualifications:

Minimum of 2 years of professional technical troubleshooting experience or proven technical ability.

Experience assisting customers via phone, email, chat, or in-person.

Strong passion for customer support with a commitment to resolving issues completely.

Excellent verbal and written communication skills.

Ability to manage time effectively, multitask, and prioritize in a fast-paced environment.

Experience with iOS, smartphones, tablets, PCs, or Mac.

Aptitude for acquiring technical troubleshooting skills and a passion for learning and facing new challenges.

Ability to work independently with self-discipline in a dynamic, constantly changing environment.

Demonstrated ability to adjust communication style to suit different audiences.

Ability to analyze and comprehend technical data while engaging with customers.

A commitment to promoting diversity and inclusion in the workplace.

Additional Requirements:

Must be available to complete required training on a set schedule, which may include weekends.

Flexible to work between 7:00 a.m. CST and 10:30 p.m. CST, including weekends and holidays, with potential to adjust hours based on business needs.

Must pass a pre-employment assessment and background check.

Must meet a minimum typing speed of 40 WPM while interacting with customers.

Must meet all expectations of the role within the first 120 days of employment.

Benefits:

Competitive pay with opportunities for bonuses and commissions.

Comprehensive health and dental coverage.

Retirement benefits, including 401(k) with company matching.

Employee stock options and participation in the Employee Stock Purchase Plan (ESPP).

Generous time off and employee discounts on Apple products.

Tuition reimbursement for education related to advancing your career at Apple.

Opportunities for ongoing professional development and career growth.

Why Apple?

At Apple, we value the diverse backgrounds, perspectives, and passions of our employees. We believe that these unique qualities drive the innovation that pushes us all forward. As an Apple Support Advisor, you?ll be part of a team that thrives on collaboration, continuous improvement, and a shared commitment to providing exceptional customer experiences. We are dedicated to helping you grow, both professionally and personally, as we create a workplace that?s inclusive and inspiring for all.