Telerecruiter- Must reside in Central Pennsylvania

Summary: Full Time Monday- Thursday 10:00 a.m. to 6:30 p.m. , Friday 9:00 a.m. to 5:30 p.m.

Position is remote after 1 month of in person training at our Hummelstown Office. Must be a resident of Central Pennsylvania.

Ensures that blood collection goals are met by telephone recruiting the appropriate donors to the fixed sites and mobile blood drive operations.

Duties and Responsibilities: ? Calls potential blood donors and answers incoming calls. ? Telerecruits appropriate donors based on inventory needs. Calls potential donors and answers incoming calls by following script guidelines. Uses assertive communication to secure appointments. ? Performs reminder calls and no-show calls. ? Schedules next appointment for donors at the donor sites. ? Meets individual and team goals to complete a minimum number of dials and appointments per hour. ? Responsible for presenting a positive public image when interacting with donors and representing a donor site. Builds rapport with donors through excellent customer service and the use of effective listening skills. ? Maintains accurate records. This includes computer data entry, appointment schedules, and other written records. ? Possesses a clear understanding of the donation process and donor deferral guidelines and procedures. Refers donor inquiries to appropriate personnel. Respects confidentiality regarding donor information. ? Completes other job related responsibilities as apparent or assigned. ? Organizes and prioritizes work each shift based upon guidance from department manager and from the site leader, ensuring goals are met within prescribed standards of quality. Knowledge, Skills and Abilities: ? Self motivated with an ability to work independently with little supervision. ? Excellent interpersonal communication skills ? Accurate oral and written communication ? Sales skills preferred ? Ability to organize and prioritize tasks ? Willingness to follow direction ? Ability to work well with others ? Ability to work under pressure and meet deadlines ? Ability perform basic math skills ? Ability to read and interpret documents such as safety rules and SOPs ? Problem solving abilities.

Qualifications: ? Telemarketing or customer service experience preferred. ? High school graduate preferred.

Requirements: ? Required to regularly sit and talk and hear. ? Vision abilities required include close vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus. ? Continuous use of customer service, teamwork, and interpersonal skills. Must be able to read, write and speak English.

Working Conditions:
? Work is performed remote from home after 1 month of in person training.

Job Type: Full-time

Schedule:
? Monday to Friday

Location:
? Pennsylvania (Required)

Work Location: Remote

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